New York, New York, United States
20 years of professional experience in digital media, communications, outreach and information technology As Chief of the Communication Section in the United Nations Department of Economic and Social Affairs (DESA) for the past 3 years, I have been responsible to promote the economic, social and sustainable development agenda through online communication, outreach, social media and multimedia productions. I oversee the development of DESA’s web presence with latest information in 6 UN languages, manage the issuance of DESA’s monthly newsletter, enhance DESA’s social media presence with online chats and ensure the production of multimedia content on major topics in the development area. Before my current position, I was Acting Chief and Systems Analyst in the Communications and Information Management Service in DESA for about 6 years. I supported DESA managers and staff in the execution of their functions by providing a leadership role in online communication, knowledge management, application of technology and electronic technical cooperation. During my 8 years of employment with UN-HABITAT, I was responsible for the design, development and management of the UN-HABITAT website. From my educational background, I hold a Master’s Degree in Information Science for Business Administration from the University of Vienna. I am a team player and enjoy working with people in a multi-cultural environment. In addition, I have many years of experience in supervising and mentoring groups of staff in the communication and information technology area. Specialties: communication, outreach, social media, information technology, information management, website development, knowledge management, project management, working in a multi-cultural environment.
- Provide a leadership role in communicating news and information on economic, social and sustainable development issues of the UN Department of Economic and Social Affairs; - Oversee the design, development and content of DESA’s websites; - Manage the issuance of a monthly public newsletter; - Oversee the enhancement of DESA’s social media presence; - Manage DESA’s online outreach channels with multimedia content; - Promote the document management system Unite Docs and collaboration tools Unite Connections; - Review and monitor ICT service level agreements; - Manage human resources; - Administrate funds; - Prepare and review an annual work plan and training plan; - Chair bi-weekly Communications Meetings.
Systems Analyst of the Communications and Information Management Service (CIMS) of the UN Department of Economic and Social Affairs (DESA): - Provide a leadership role in the application of technology and communications know-how to the Department's normative, research, capacity development, executive and administrative functions; - Support the UN ICT strategy, policies and strategic programmes and represent DESA in the relevant UN wide ICT Management Committees; - Manage a project team for the design, development and maintenance of the DESA website (www.un.org/desa) that informs DESA's target audiences about major achievements, goals, events and publications in all 6 UN languages; - Oversee the design, development and maintenance of a complex system for civil society organizations at www.un.org/esa/civilsociety; - Manage departmental newsletters to internal and external audiences; - Monitor and negotiate the ICT budget of DESA and ensuring appropriate ICT services.
Heading the Electronic Publishing and IT Unit of UN-Habitat: - Design, development and management of the UN-HABITAT web site (http://www.unhabitat.org); - Design, coordination and management of the UN-HABITAT Intranet; - Development and maintenance of a content management system and a partners' database for the UN-HABITAT web site and Intranet; - Drafting of requirements and systems analysis documents and managing a team of developers and consultants for UN-HABITAT's web based systems; - Production and distribution of live webcasts for major UN-HABITAT events; - Development of web traffic statistics and analysis for the website; - Ensuring of a coordinated and coherent ICT approach at UN-HABITAT.
Located in the Best Practices Programme of UNHABITAT: - Design, development and maintenance of the interactive Best Practices and Urban Observatory web sites and Extranets; - Supporting the Dubai International Award for Best Practices through improved use of Information and Communications Technology; - Strengthening the electronic communication facilities; - Selecting and implementing the most appropriate computer network and platform for the Best Practices Team.