New York, New York, United States
I am passionate about problem-solving and business development. I love working in teams and using design thinking to come up with user-centered solutions. I believe in data-driven decision making and use data analytics to optimize solutions. I can use Python, Tableau, R, and Excel to analyze data and deliver actionable insights.
• Analyzed usage rates of app features across user journey, identified unknown and underused screens to assist feature selection • Investigated top reasons of voluntary churn, worked with PM’s to improve cancellation flow • Prevented involuntary churn of past-due members by pinpointing the leading drivers of failed charges
• Developed a post-merger strategy for a conglomerate to accomplish synergy among acquired retail networks • Designed and administered consumer surveys, broke down the drivers of consumer recognition and usage rates • Identified and visualized critical insights, developed and presented recommendations, unlocked $20MM value synergy
• Volunteered as a consultant to help non-profits achieve their strategic goals with operational efficiency.
• Built ML algorithms to predict quarterly electricity demand in Turkey. • Used Python Pandas library for data processing, feature selection, model training, and performance measurement.