Cumming, Georgia, United States
Center leader with a highly successful track record with two Fortune 500 companies and the largest accounts receivable company. Senior level executive with diverse leadership background and a proven record of success in acquiring new clients, streamlining costs and increasing productivity. Skilled at working with organizations that have challenges getting things accomplished across internal and external boundaries. Successfully led BPO, Customer Service, Client Services, Collections and Quality. Demonstrated strengths: Project management, P&L responsibility, Financial control, Start Ups, Rengineering, M&A Process, Call Center andTurnarounds
> Manage collection & customer service operations, projects with the objective to increase revenue, improve employee relations and performance, meet and exceed client and company expectations, and enforce compliance both client and company based. > Responsible for creating and overseeing the company budgets and P&L’s while maintaining an EBITDA of 15% > Develop and execute our business strategies to maximize profits for our clients and IGR. > Implemented process flows and policies and procedures for all departments. > Industry knowledge of Financial Institutions, Utilities, Telecommunication, Healthcare and various service companies. > Coordinate strategic project and company goals with sales and executive levels of management to bring in new business and continue relationship building with existing customer to fully meet their needs.