Levittown, Pennsylvania, United States
With over 15 years in the Information Technology field, I believe my training, experience, and proven ability will allow me to significantly contribute to any company's IT division. I have acquired valuable experience in all facets of customer service, troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
Oversee the daily performance of computer systems Answer user inquiries regarding computer software or hardware operation to resolve problems Enter commands and observe functioning of system to verify correct operations and detect errors Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Install and perform major repairs to hardware, software, or peripheral equipment, following design or installation specifications Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Refer major hardware or software problems or defective products to vendors or technicians for service Train others in the proper use of hardware or software Determine requirements for new systems or modifications
Hire - Determined the duties to be performed and select the best-qualified candidates for positions in dept. Orient and Train - Provide appropriate orientation for new employees within dept. Give employees the information, technology and reference materials necessary to perform their jobs. Assign work - Assigned certain duties to employees, explaining how those duties are to be done. Communicated how the successful performance of those duties will be measured. Evaluate Performance - Paid proper attention to performance evaluation during the annual evaluation period. Sat down with employees and critiqued their overall yearly performance. Reward Performance - Recommend performance awards and/or merit increases when appropriate. Approving Time Records and Requests for Time off - Signed monthly time and attendance records and approve requests for time off Resolve Complaints - Helped employees address and resolve a wide variety of concerns and complaints Discipline and Dismiss Employees - Addressed performance problems through corrective action and dismissal Additional responsibilities of supervisors include such activities as developing your staff, mentoring, and providing career coaching; motivating your staff, individually and as a group; understanding and supporting diversity; and establishing an effective team.