Cincinnati Metropolitan Area
I am a seasoned IoT product leader who excels in creating and delivering value-added solutions that enhance user experience and drive revenue growth. I have a proven track record of innovating solutions for complex problems across product and support organizations and their affiliates globally.
• Managed Connectivity Pro product and software delivery team consisting of product managers, business analysts, product owners, and 4 development teams with members based in US, Canada, and India. • Responsible for quarterly planning which consisted of facilitating preplanning sessions with stake holders, product team, and development team to reach alignment. • Presented quarterly plans to executive team with 100% approval rate. • Responsible for defining and prioritizing work assigned to development each quarter via epics and user stories as well as assisting direct reports with the same. • Coordinated fact finding sessions with customers and internal stakeholders to document customer abrasions and tech debt. • Organized internal and external stakeholder focus groups to obtain feedback on newly released features as well as maintaining and grooming a backlog of new requests prioritized by revenue impact. • Facilitated user centric design sessions with architecture, development, systems engineering, and UI/UX teams to ensure the right product with the right outcome was reached, maximizing user and business value while minimizing business risk. • Championed data driven decisions quantifying results of development efforts with associated KPIs to provide proactive feedback and assist in future planning. • Reduced customer management platform feature abrasions by 60%, and tech debt by 50% over 2023 while delivering new software features. • Conceptualized, coordinated design and delivery, and launched a multi carrier SMS gateway with portal and API access, and an estimated data usage system with threshold alerts and automated actions.
• Conceptualized, coordinated design and delivery, and launched award winning Security Pro IoT device behavior monitoring and security application. • 2020 Fierce Innovation Award – Telecom Edition, 2020 IoT Evolution Product of the Year, 2020 Compass Intelligence IoT Innovation Award • Conceptualized, coordinated design and delivery, and launched bundled vertical solution product lines which included hardware, in house support, coordinated outsourced tier 3 technical support, logistics, customized rate plans, and a device management portal with self-service data reporting. • Organized internal and external stakeholder focus groups to obtain feedback on newly released features as well as maintaining and grooming a backlog of new requests. • Assisted team with identifying and capturing bugs, issues, and enhancement requests. • Responsible for defining and prioritizing work assigned to development each quarter via epics and user stories. • Successfully communicated project mission and vision with the C level team as well as dependent teams to ensure necessary resources were available for each project, manage risks, and ensure removal of any blockers.
• Managed warehouse personnel and regulated shipment procedures successfully improving QC processes reaching zero defect tolerance for all product shipments. • Researched and integrated AppDynamics application performance management package to proactively detect emerging software issues in order to create a better partner and end user experience. • Executed market analysis to determine baseline standard tracking application feature sets and performed gap analysis to determine opportunities to improve Propel GPS software. • Interviewed customer base and evaluated their needs to find untapped marketable areas for growth and business development. • Analyzed advanced solution requests, including gathering and documenting solution requirements to determine feasibility and potential profitability for the company. • Collaborated with developers and vendors to produce and deliver custom GPS and advanced remote monitoring solutions. • Supervised Sprint SMPP SMS integration with the Propel GPS platform. • Provided sales engineering support for Sprint and Tech Data channel partnerships. • Overhauled and optimized billing strategies and device activation management to recover lost business revenue.
(Formerly RacoWireless) • Implemented agile software development processes using JIRA to increase development velocity and accuracy. • Streamlined CSR to development bug escalation process using Zendesk integration with JIRA. • Managed inbound customer feature request queue determining which features were most feasible and profitable and could be marketed to the entire customer base. • Executed market analysis to determine baseline standard tracking application feature sets and performed gap analysis to determine Position Logic software deficiencies. • Compiled and prioritized new software features into a Position Logic product feature road map. • Composed and distributed software release notes to internal and external stakeholders. • Created feature requirement documentation by leading cross functional team meetings to determine project scope and trajectory. • Provided technical sales support to close large business opportunities.