Omaha, Nebraska, United States
Hello, my name is Gregor Becker. I was born and raised in the beautiful city of Berlin, Germany. Graduated from Lindenwood University (Go Lions!) with a B.A. in Sports Management and a M.B.A. in General Studies. Hope to connect with business professionals around the globe. I strive for perfection each and every day! Live and smile with the goal to inspire others and change the world one day at a time.
+ Develop and manage client portfolios, sustaining business growth and profitability by maximizing value. + Create and execute strategic account plans to increase platform adoption and foster long-term partnerships. + Collaborate cross-functionally with multiple business units to maintain proficiency with a fast-paced software development life cycle (SDLC). + Create and present regular reports regarding the status of the organization's relationship with its top clients. + Analyze customer data to improve customer experience and consistently work to improve the implementation and onboarding process. Key Achievement: + Serve as the main point of contact (POC) for all charter member customers, overseeing adoption, ongoing engagement, and renewal initiatives.
+ Executed standardized support processes, liaising between internal team members and customers to provide the best service and customer experience. + Received, monitored, and resolved daily customer requests regarding product use and internal business partners' requests. + Conducted outreach to select customer populations to close knowledge and functional gaps. + Scheduled and conducted system training calls for new customers. + Tracked and maintained a record of customer interactions within the CRM platform. Key Achievement: + Requested by leadership to serve as Customer Success Team Lead for a new onboarding/compliance product solution, OnRamp, within the Roger platform for 2,000+ carriers.
Werner sold its Global Logistics Division to Transglobal, now Scan Global, in 2021, and continued job description duties as below for International Customer Service Manager.
+ Coordinated the shipment processes and communication for international freight movements via email and by phone, adhering to strict time limit requirements for customer responses. + Tracked and dispatched shipments within the TMS system. + Prepared and presented monthly customer volume and spending reports to leadership. + Organized a schedule and performed consistent phone calls with customers to maintain/grow the relationship. + Responded to after-hours calls from customers/agents via assigned/rotatable “on-call” phone. Key Achievement: + Managed the largest customer account in terms of volume and revenue for the global division at Werner, overseeing daily tracking and movement of shipments, including communication with the client/customer.
+ Consulted with motor carriers for timely deliveries and pickups for domestic freight movements. + Supported the sales team in bookings and covering loads for clients.
+Advised and supported clients via email, chat, and phone, providing exceptional service, support, and follow-up. +Managed and assisted organization efforts and processes to ensure client satisfaction. +Consistently placed in the Top 3 in customer service feedback and the number of requests completed daily.
+ Placement of foreign medical professionals in Germany. + Assisted foreign medical professionals with the application process in Germany.