United Kingdom
With over 10 years’ experience in the telecoms industry, I’ve worked across both enterprise and high-growth SME environments, supporting organisations from global brands to founder-led businesses - giving me the ability to bring enterprise-grade thinking into SME realities. Much of my experience comes from stepping into fast-growing, complex environments often where systems “work” but are fragile & inefficient. I’ve spent years helping leadership teams move from “good enough” to “future-proof" by stabilizing and simplifying systems. I specialize in helping UK-based SMEs turn telecoms from a basic utility into a strategic growth enabler as they expand across the EU and globally. My focus is on operational excellence through intelligent hosted solutions, micro-applications and telecoms strategies that remove friction and reduce risk. If you’re planning to scale or starting to feel the cracks, give me a shout as I'm always open to a conversation.
Responsible for the management of our Global Clients & Partners here at Global Telecom Networks (GTN) GTN provides global telecommunications services to businesses of all sizes to streamline procurement, delivery, and management as part of a global billing and service solution. We leverage exclusive, cutting-edge solutions from the world’s biggest telecommunication providers across over 180+ countries, managed through one point of contact. Our customer service ethos and our long-standing relationships with the major global telecommunications providers means our connectivity, uptime and service is second to none. With our customer assurance and service transparency in mind, we offer industry leading commercials and advanced billing management. Get in touch to find out more!
Frontline Connections use partnerships with the UK’s leading Network’s and Hardware providers to offer some exceptionally competitive pricing. Priding ourselves on a highly personalised level of support, we have the time to understand your business and its requirements to provide a cost effective package that improves your business efficiency and productivity. Our suite of services include Mobiles, Connectivity, Security Applications, Cloud Services & more, get in touch today to see how we can help you! *Sold business to Assimilated International now known as Global Telecom Networks #ConnectingYouFirst
Utilising my strong managerial and training skills, I ensure my team achieve the best results across the company, whilst training new and existing staff in sales and account management. As well as managing the SME team, my responsibilities and success includes: Increased productivity of the cross sell & upsell throughout entire department Leading the team to consistently increase amount of resigned customer's anually A considerable reduction in churn I have also been involved in the recruitment of new members for the team in order to help support the continued development of the department and Olive as a whole.
Delivered with a personal touch, the Olive flair is for delivering bespoke business focused solutions that harness technology to deliver tangible benefits that are tailored to suit your people, processes and commercial demands. The Olive team are vibrant, imaginative, expert and highly professional and are able to adapt quickly to meet the most demanding of customer requirements with agility and enthusiasm.
LBCG, a new global brand representing the London Business Conferences Group, is a world-leading provider of content driven, information rich business summits that provide unlimited opportunities for individual learning and commercial deal making. Every conference agenda we research is designed to deliver an unprecedented level of detail, providing practical solutions on strategic, tactical and technical challenges. My responsibilities included: • Conducting in-depth research with senior decision-makers at FTSE 100 companies to determine conference content • Writing engaging conference agendas that deliver specific commercial benefits • Securing industry leading professionals to speak at the conference • Producing tailored B2B copy to bring on board potential delegates and working closely with the marketing team to ensure our target markets are hit • Driving the sponsorship sales campaigns through a dedicated sales team • Spearheading the running and management of the event on the day
Answering inbound customer calls, delivering and providing outstanding customer service to both trade customers and end users for both pre and post sales enquires/requests. To ensure all enquires, questions, issues and customer complaints are always fully resolved whilst applying reasoning over potential costs. Consistently go that extra mile to ensure any problems with customers or retailers are resolved.