San Francisco, California, United States
I have over 10 years of experience in various settings, including education, finance, and law. I have a Master's degree in International Relations and a BA in Film. I am passionate about providing excellent administrative support, writing engaging content, and facilitating cross-cultural communication. In my previous roles, I have demonstrated my ability to manage office facilities, assist staff and clients, coordinate events and projects, and handle multiple tasks efficiently and accurately. I have also developed my writing skills by creating newsletters, social media posts, and marketing materials for a small private school. Additionally, I have leveraged my education by coaching multinational executives in business English, speechmaking, presentations, and resume translation both in Brazil and Japan.
Coordinated events via phone and e-mail for an average of 600+ members. Screened and answered calls, emails, and correspondence with professionalism and in a timely manner. Managed the daily calendars for events, meetings and room reservations in Outlook, Zoom and Clubessential. Managed and improved the website and guest reservation system, leading to a more efficient user experience and streamlined announcements and menu updates. Drafting of official correspondence to members for manager’s final signature. Following up on delinquent accounts via both email and physical correspondence. Onsite liaison for remote IT consultants to assist coworkers daily with desktop, network, software, and phone related inquires. Heavy use of Excel spreadsheet reports for large event reservations, seating arrangements and other logistics. Processing admission of new members, tracking required paperwork, and reporting to club directors re: current membership trends and developments. Conducted criminal and financial background checks on new member candidates. Designed and updated club wine and spirit menus using contemporary graphic design software.
Fast-paced role responsible for the day-to-day management of office facilities. Assisted admin staff with scheduling conference rooms for client meetings, Zoom calls, and adding visitors to building security. Frequent taking of inventory and ordering of office supplies (coffee, drinks, xerox paper etc) as needed. Onboarding of new employees and VIP guests in MyKastle and creating photo badges for security access. Frequent maintenance requests around the office (lights out, carpet spills, broken appliances etc) and routing requests to building management or outside vendors for repair. Receiving delivery of daily food vendors for client meetings. Shipping and receiving of UPS, Fedex and USPS mailings for the office. Designated Fire Warden for the office floor during emergencies. Completed online training and participated in quarterly fire drills. Consolidated, inventoried, and removed excess office furniture and leftover refuse from company’s previous large move. Responsible for general appearance of the office: light cleaning, straightening up, and trash removal as necessary. Covered for Receptionist during breaks, lunches and vacations.
Multifaceted, ”Jack-Of-All-Trades” position combining both reception, email management, attendance, payroll, admissions work, social media and marketing newsletters. Hosted Open Houses for the school on selected weekend dates and presented the public face of the school to prospective families. Responsible for the school’s weekly parent communicator newsletter combining written journalistic interest stories, graphics, photos and school announcements. Maintained and updated the school's various mailing lists of current families, alumni and prospective students on Constant Contact. Maintained the FB and IG accounts for the school. Responsible for taking photos of the various programs in action and updating social media posts every week.
Working as a Bartender in the Tasting Room, mixing craft cocktails, guiding customers through tasting flights, and making recommendations of the distillery's products. Responsible for booking tours over the phone, new cocktail development, inventory, and restocking of product. I also work part-time as a tour guide in the distillery's facilities, explaining how we distill and age our bourbons, ryes, vodkas, and rums. I also assist the distillery manager with tasks such as bottling, proofing, and cleaning various tanks, hoses, and other equipment as necessary.
Case initiation for business-related immigration law (H-1B, L-1, TN and O-1 visas). Daily coordination with HR departments of global companies based in the Bay Area, as well as communication with their individual international employees seeking to transfer to the US. Responsible for contacting and following up with various US Government bureaucratic agencies for clients’ documents, travel histories and approval notices.