Richmond, Kentucky, United States
At the helm of Baptist Health Richmond, my focus is on fostering a culture of excellence and compassion. Our team's strategy to expand mental health services has led to a significant increase in outpatient treatments and the successful opening of an inpatient center. With a commitment to operational excellence, we've achieved a record operating margin and increased our market share. These successes are a testament to our team's dedication to patient safety and quality care, which have been recognized with multiple 'A' ratings from Leapfrog Group.
Promoted to lead 105-bed, acute care hospital with $180M+ in annual net revenue. Lead four-member executive team, with oversight for 800 FTEs, including 90 employed physicians and advanced practice clinicians. IMPACT: Developed comprehensive mental health strategy resulting in 100%+ growth in outpatient treatments over a two-year period and the opening of the Thrive Center at Baptist Health, an eleven-bed inpatient service for adults struggling with a mental health disorder. Achieved an organization record 20% operating margin in FY24, an increase of 7% from the previous year. Increased primary service area market share 6% from CY17 to CY20. Earned an "A" fall 2025 safety grade from the Leapfrog Group. Our third consecutive "A" and our 8th since 2020. Received Centers for Medicare & Medicaid Services (CMS) 4-Star Rating for Overall Hospital and Patient Experience in 2019, 2022, 2023 and 2024. Received our third Pathway® recognition as part of the American Nurses Credentialing Center (ANCC) Pathway to Excellence Program ® demonstrating our organization’s commitment to creating a positive practice environment that empowers and engages staff. Achieved the coveted Baptist Health “Yellow Jersey” in FY24 for having the best overall results in patient safety, quality, and patient experience in all of our eight hospitals. Selected as the 2021 Business of the Year by the Richmond Chamber of Commerce. Received the 2025 “Howard & Neal Colyer Dedication Award” from the Richmond Chamber of Commerce. This award recognizes community leaders for their commitment to building community and to advancing the mission of the Chamber.
Recruited to set and implement strategy for expanding ambulatory services at a 105-bed acute care hospital with $100M in annual net revenue. Responsible for service line development and provide daily operational oversight for cardiac and surgery/endoscopy service lines, patient access, supply chain, accreditation, marketing & community outreach and facility construction projects. Lead 10 direct reports, with oversight for 100 FTEs. IMPACT: Led the successful restart of our Percutaneous Coronary Intervention Program in March 2017, contributing $1.6M in new net revenue to Baptist Health Richmond in the first six months. Led revenue cycle improvements, including a 600% increase in point-of-service collections within 12 months. In collaboration with Baptist Health Lexington, led the launch of bariatric surgery in July 2017. Contributed $52K in new net revenue to Baptist Health Richmond in two months. Negotiated $1M acquisition of 14 acres of land as part of a strategy to expand ambulatory services in primary service area. Negotiated $600K acquisition of retail pharmacy that provided more than $1.1M in new annual revenue in FY17. Completed a $20M facility expansion and renovation project that was completed on-time and nearly 20% below budget.
Promoted to lead 120-bed, acute care hospital with $140M+ in annual net revenue. Charged with rebuilding staff morale and improving organization’s community image in the wake of compliance issues resulting from 2010 self-reporting to federal government that unnecessary cardiac procedures may have been performed. Led eight-member executive team, with oversight for 800 FTEs, including 25 employed physicians. IMPACT: Participated in and completed settlement negotiations with federal government in January 2014, resulting in organization’s entering five-year Corporate Integrity Agreement and paying $17M fine. Terminated three senior cardiologists and suspended open-heart surgery program. Achieved 8% EBIDA in FY14 after adjustments for unbudgeted Corporate Integrity Agreement-related penalties and expenses. FY15 to date was showing 21% EBIDA. Recruited new senior leadership team, including SJL’s first Chief Medical Officer and Chief Quality Officer, resulting in improved physician communication and heightened focus on patient safety and quality. As part of strategy to increase volume and revenue, recruited and/or acquired nine physicians—general surgeon, hospitalist, internist, family practitioner, two orthopedic surgeons, two cardiologists and SLJ’s first ENT. Implemented staffing changes and productivity improvements, yielding $3M in annual savings. Received Healthgrades’ 2014 “Outstanding Patient Experience Award.” Negotiated $2M acquisition of freestanding imaging center that will perform additional 6,500 procedures and deliver $5M in annual net revenue to SJL. Exceeded proforma by 50% in first three months.
Recruited to set and execute financial turnaround strategy for 25-bed Critical Access Hospital with $30M in annual net revenue following a decade of significant financial losses. Led seven employed physicians and six senior administrators, with oversight for 280 FTEs. Managed $20M annual operating budget. IMPACT: Spearheaded financial turnaround that ended a decade of losses. Reversed negative operating margin to 4.9% positive operating margin within two years. Produced four consecutive years of positive results. Developed and launched eight new service lines to drive growth, including MRI, hospitalists, Saint Joseph Heart Institute, pain management, senior outpatient mental health, wound care, gynecology and pediatrics. Sought out and secured $750K in funding to develop a freestanding Heart Institute, resulting in 50%+ growth in cardiac-related revenue in first year. Personally recruited seven providers—family practitioners, internist, OB/GYN, cardiologist, podiatrist and pain management specialist. Honored with Kentucky Hospital Association’s 2008 Quality Award for reducing decubitus ulcers. Named “Top Performer on Key Quality Measures” by The Joint Commission in 2011 and 2012 for achievements in pneumonia treatment and surgical care. Increased HCAHPS patient experience survey results for three consecutive years and earned “Outstanding Patient Experience” Award from J.D. Power & Associates in 2011. Administrative team achieved 91st percentile in Healthstream national database based on 2011 medical staff satisfaction results. Expanded community outreach by sponsoring annual fall 5K run, Berea Farmer’s Market and Berea Arts Council, as well as introducing “Get Healthy Berea,” a community-wide event designed to promote healthy living. Appointed to concurrently serve as Interim President of Saint Joseph Mount Sterling, a 56-bed, acute care hospital with $40M+ in annual net revenue, from May 2011 to November 2011. Oversaw 350 employees.
Led 25-bed Critical Access Hospital with $20M+ in net revenue as it faced myriad pressing issues in areas of compliance, patient volume and physician recruitment. Directed eight employed physicians and team of four senior leaders, with oversight for 200 FTEs. Managed $12M annual operating budget. IMPACT: Created and executed multi-pronged growth strategy that improved financial performance, reversing net income loss in FY 2004 to two years of successive improvements in net income: >> Introduced service enhancement strategies modeled on The Studer Group’s principles, including rounding with purpose, employee standards of excellence and patient discharge phone calls. Produced 19% growth in both adjusted patient days and outpatient revenue, as well as 80% increase in net income in 2005. >> Recruited eight-member radiology group from premier tertiary facility in Colorado Springs to provided exclusive image interpretive services for facility, which enhanced quality and drove 10%+ increase in volume. >> Personally recruited five providers—OB/GYN, general surgeon, family practitioner, pediatric physician assistant, and geriatric nurse practitioner. >> Added new services, including Occupational Therapy, Echocardiography, Laser TURP and Mobile PET. Directed on-time, within budget construction of $6M facility expansion project, including 25 new private patient rooms and main entrance and lobby. Conceived and launched first of three-phase implementation of EMR and addition of a state-of-the-art patient care visibility system, resulting in safer and more efficient care. Sought out and secured a three-year, $300K Diversities in Health Care grant that allowed hospital to develop a full-time Hispanic translation/outreach program to better serve the large & growing Latino population in southeastern CO.
Recruited to direct start-up of 38-bed LTACH. Hired and led 12 direct reports, with oversight for 100 FTEs. Managed $8M annual operating budget. IMPACT: Opened Select Medical Corporation’s first long-term, acute care hospital in the state of Alabama. Developed and executed comprehensive strategic/marketing plan that led to organization’s exceeding first year budget by approximately 30% and realizing profit in first month of operation. Recruited 10-member physician group from the University of Alabama—Birmingham to provide physical medicine and rehabilitation services to patients, including those suffering from traumatic brain injuries.