Malta
Results-driven operations executive with over 15 years’ experience in financial services, fintech, and wealth and fund management, including payment operations, client onboarding, reconciliations, regulatory compliance, and team leadership. Former MFSA-approved Portfolio Manager and Trader with deep understanding of SEPA, SWIFT, AML/KYC, PSD2, and MFSA frameworks. Proven track record in building and scaling operational teams, implementing risk and compliance frameworks, and driving automation and process optimization in regulated environments. Adept at managing cross-functional teams and acting as the key operational contact with regulators, auditors, and senior stakeholders. Key achievements include; • Reporting directly to the COO, proven experience in leading and managing teams of more than ten employees with emphasize on payments operations and processing, clients and company reconciliations (securities and cash), corporate actions processing, pensions administration of private and corporate clients. Highly focussed on customer satisfaction. • Developed and implemented strategies and new procedures to improve efficiency, monitoring the performance of operations staff, using KPIs to make sure targets were met • Achieved key success during the sole transfer of all assets onto a MIFID II compliant discretionary managed portfolio for 1700 customers with a significant value of EUR 50 million • Was instrumental in the creation and set up of a new post-merger fund which created links between two organisations and enabled trading in both Direct Equities and Mutual Funds. As a result the organisation was able to offer an innovative fund to the market place and attract new clients • Successfully delivered a project to enable the execution of currency hedging instruments across various banks rather than just with current custodians; completed all project planning, secured customer agreement and agreed trading process and rates with external institutions to meet EMR guidelines and offer client savings #payments processing#banking operations#fraud detection#compliance#operational efficiency#regulated markets#investments#managerial skills#analytical#proactive
As Head of Operations, I drive the strategic and day-to-day operational framework that supports sustainable business growth, regulatory compliance, and high service standards. With a strong track record in leading teams, optimizing workflows, and implementing robust risk and compliance structures, I ensure that operations are not just efficient — but resilient, scalable, and aligned with business goals. I oversee all core operational functions, including investment and cash reconciliations, corporate actions, payments and settlements, AML/KYC onboarding, and service provider management. My approach emphasizes continuous improvement, cross-departmental collaboration, and disciplined execution. Key strengths include: Translating strategy into operational execution across departments Leading and mentoring diverse, high-performing teams Implementing and maintaining SOPs, risk controls, and regulatory compliance measures Partnering with finance and compliance to ensure accurate reporting and adherence to internal and external standards Managing key vendor relationships (custodians, banks, tech providers) for cost-effective and quality service delivery I’m committed to operational excellence and fostering a culture that balances innovation with control, agility with discipline. Always open to connecting with peers, collaborators, and industry professionals focused on operational leadership in financial services.
As Head of the Department, the main focus is to ensure that the Operations of the Group are operating seamlessly and with minimal disruption, establishing workflows, monitoring performance and providing support in day-to-day issues. The Operations team handle all duties in relation to Payments Processing and Settlements (including credit cards), Reconciliations across both cash and securities clients accounts, Corporate Actions, Pensions Administration. The role requires to closely collaborate with the various departments (compliance team, risk, trading and treasury, customer care, finance team) to provide an exceptional service to the end customer.
Delivers ongoing results in this key management role within banking, securing promotion from initial Wealth Manager of Securities position to this operations role in 2017, leads and oversees 2 multi-disciplinary teams including a contact centre that works with Belgium customers and an operation supporting administration team, provides guidance as a member of the Wealth Management Committee, acts as the group’s responsible MIFID II appointed Officer for Safeguarding clients assets, analyses banking processes involvement for customer investments, works closely with the IT department to resolve, update and manage operational and content issues in relation to public and private websites, oversees the onboarding of new customers onto the website, ensures effective rebalancing of discretionary managed portfolios, acting as a permanent member of 2 committees and ensuring all new and existing employees receive the necessary business and regulatory training.
Secured and maintained MFSA Approved Trader status