Brussels, Brussels Region, Belgium
With more than 27 years of experience in IT project and program leadership, I specialize in steering complex, multi‑stakeholder initiatives across the public sector, energy, telecom, and enterprise environments. My work centers on delivery governance, cross‑functional coordination, and driving organizational change through structured, transparent, and business‑aligned project execution. At FOD Justitie, I lead national‑scale IT programs supporting over 28,800 users across courts, prisons, and federal entities. My role focuses on strategic planning, service‑delivery improvement, and ensuring operational continuity for mission‑critical systems. I oversee multi‑year modernization initiatives, strengthen governance frameworks, and align technology roadmaps with organizational priorities. My expertise spans Agile and Hybrid project delivery, stakeholder management, risk and change governance, and the orchestration of cross‑functional teams. I have successfully led initiatives such as service‑management modernization, enterprise‑wide process redesign, organizational restructuring toward DevOps practices, and large‑scale transformation programs involving cloud adoption and service optimization. I’m committed to creating clarity in complex environments, improving decision‑making structures, and delivering measurable outcomes that support long‑term strategic goals. My approach blends structured governance with pragmatic execution, ensuring that teams, stakeholders, and leadership move forward with alignment, transparency, and confidence.
Scope: Executive leadership of national IT programs supporting 28,800+ users across courts, prisons, and federal entities. Oversight of modernization initiatives, delivery governance, and operational continuity for mission-critical systems. Key Achievements & Responsibilities: • Directed multi-year transformation programs including virtualization strategy, cloud adoption, and service management modernization. • Established delivery governance frameworks, improving cross-team coordination, and accelerating decision cycles. • Implemented Jira Service Management as part of a broader service delivery improvement program, reducing MTTR by 35%. • Managed €12M+ annual portfolio, including forecasting, prioritization, and investment planning. • Led organizational restructuring toward a DevOps-aligned operating model, improving accountability and flow of work. • Oversaw compliance with GDPR, ISO 27001, and federal cybersecurity directives. • Coordinated crisis response and major incident governance, maintaining 99.98% service availability.
Scope: Delivery of modernization programs supporting Belgium’s energy grid operators, with a focus on data governance, operational efficiency, and cross-system integration. Expanded Achievements & Responsibilities: • Led the digitalization of power grid data (plans, drawings, geospatial assets), transforming legacy processes into scalable, API driven services used across engineering, operations, and regulatory teams. • Designed and implemented a structured data governance framework, improving data quality, traceability, and lifecycle management. • Coordinated multidisciplinary teams (engineering, GIS, operations, cybersecurity, vendors) to align delivery with regulatory and operational constraints. • Introduced Hybrid Scrum practices to synchronize Agile development with traditional operational workflows, improving predictability and stakeholder visibility. • Defined integration patterns and API specifications enabling secure data exchange between internal and external systems. • Established QA and validation processes for data ingestion, ensuring compliance with energy sector standards. • Strengthened Prince2 governance by improving reporting, risk management, and decision-making structures across departments. • Facilitated alignment between business owners, technical teams, and external partners, reducing delivery friction and accelerating project milestones.
Scope: Management of secure communication programs for Belgian emergency services and government agencies. Key Achievements & Responsibilities: • Oversaw hybrid Scrum development using Azure DevOps for mission-critical communication platforms. • Delivered major programs including GIS, GeoPortal, Focus, Multifiche, I/CAD, Avaya, and VoIP modernization. • Coordinated multi-agency collaboration and cross-border digital initiatives. • Ensured compliance with federal security requirements and managed the deployment of security software across entities. • Facilitated stakeholder governance in a complex, multi-agency environment.
Scope: European transformation program to improve performance, resilience, and cost efficiency. Key Achievements & Responsibilities: • Led multi-country migration programs involving data, applications, and governance. • Built business cases for modernization and cost optimization initiatives. • Standardized operational procedures and improved documentation quality. • Ensured compliance with healthcare IT and data protection standards.
Scope: Global deployment of customer experience management platforms and analytics. Key Achievements & Responsibilities: • Consolidated global CX platforms and streamlined tools across regions. • Led hybrid Scrum development via Azure DevOps. • Simplified technical content for global audiences and internal adoption. • Managed change processes for new CX tools and workflows.