Mississauga, Ontario, Canada
Administrative professional with experience in process improvement and working with data in companies of different sizes, industries, and operational needs. From positions supporting executives, planning events, and providing user technical support, Gray specializes in connecting people to the right information.
• Provided L2 support to internal staff via tickets (ServiceNOW), email, and calls. • Troubleshooted user issues/bugs, gathered relevant information, and escalated cases to the dev and ops teams to find root causes & resolution. • Validated and analyzed data in Excel and Alteryx to prepare it for upload into the backend database. • Built Alteryx workflows to analyze data and identify correct data to be actioned/processed. • Assisted with testing by setting up scenarios and testing bugs/features for releases or fixes. • Approved software application downloads for users, granted users access to client data in QBO. • Participated in a variety of projects to clean and improve data integrity by way of deactivating unused records, eliminating duplicate records, maintaining security/access restrictions to client data, etc. • Updated content on team Sitecore microsite. Updated user reference guides and arranged for content translation.
• Provided extensive administrative support to 2 Partners with high volume travel and calendaring needs. • Managed email and calendar, booked travel, coordinated meeting logistics/equipment, tracked and submitted expenses, arranged corporate events, produced documents, liaised with clients and internal staff, and assisted with any urgent needs. • Complied with company policies, stayed up to date on changing company protocol/software. • Assisted in training new employees to the national Virtual Partner Assistant team.
• Single handedly planned company-wide events including offsite conferences, executive meetings, and holiday parties. Arranged flights, catering, created event materials, created internal/external communications, and tracked/submitted expenses. • Lead the company’s Social Committee; planned ongoing events to strengthen employee relationships and improve employee experience. • Compiled reoccurring and ad hoc reports for internal and client use (sales, rebates, inventory, pricing). • Assisted AP and AR with new client credit checks, processing payments, creating financial statements, high volume invoicing, and logging financial records in SAP • Completed duty drawback and audit paperwork.
• Created and maintained spreadsheets used for daily business tracking (inventory, sales, etc). • Compiled ad hoc reports for internal and client use. • Created invoices in QuickBooks. • Created material for and ran internal Excel training sessions. • Maintained team’s paper filing system, assisted with petty cash.