Greater Cheshire West and Chester Area
With over 20+ years of professional IT experience primarily in the financial services sector, Microsoft, Citrix, and ITIL certified. My skill set encompasses troubleshooting and problem-solving at an exceptional standard, covering software and hardware support, database management, networking, server administration, PC builds, and security protocols. Throughout my career, I've consistently met strict service level agreements, driven by a customer-focused approach. I excel as a confident communicator, effectively engaging with stakeholders across all levels of the organisation. As a team player, I thrive under pressure, ensuring seamless operations even in demanding environments. Specialising in: Managing large-scale environments across multiple UK and international sites. Providing comprehensive 1st/2nd/3rd line support (WINTEL). Delivering specialised support for trade floors and VIPs. Conducting business analysis and proficiently managing projects. Expertly handling vendor relationships. Leading upgrades and roll-outs. Facilitating user training sessions and creating comprehensive documentation. Demonstrating expertise in Microsoft services, Citrix XenDesktop, and XenApp. Proficiently working with Dell, Lenovo, and HP hardware.
During my tenure as an IT professional within the investment banking sector, I've honed my expertise in end computing support and business analysis, with a focus on Microsoft systems. My role involves ensuring the seamless operation of critical banking functions by providing comprehensive support to end-users while also conducting in-depth analysis to optimise processes and systems. Leveraging my strong understanding of both IT infrastructure and business requirements, I've successfully implemented solutions that enhance efficiency and productivity within the investment banking environment. My commitment to staying abreast of the latest technologies and industry trends enables me to deliver innovative solutions that align with the unique needs of this highly regulated and dynamic sector.
I am a highly experienced and passionate triathlon coach focused on helping athletes perform at their best. With years immersed in the sport, I bring proven knowledge and practical expertise to every coaching relationship. My approach is holistic, combining physical training with mental resilience and smart race strategy, because lasting success depends on more than fitness alone. I design personalised training programmes tailored to each athlete’s goals, ability, and lifestyle. From first-time racers to seasoned competitors chasing podium finishes, I provide consistent guidance, support, and accountability. My aim is simple: to help every athlete exceed their expectations and progress with confidence towards their performance goals.