Sligo, County Sligo, Ireland
Experienced and dedicated Parts Manager with over 25 years of experience in the Irish motor covering Sales and After-sales. Demonstrating exceptional leadership, product knowledge, and customer service within the automotive industry. Proven ability to manage parts operations efficiently, maintain strong supplier relationships, and drive departmental performance through effective team leadership and process improvement. Successfully completing brand training for service advisor, parts advisor, workshop controller and parts manager.Enhancing management skills in staff development, operational excellence, and strategic planning. Known for a hands-on approach, attention to detail, and a strong commitment to delivering outstanding results in a fast-paced dealership environment.
I manage the day to day operations of a busy parts department with a team of four other staff. Coordinating the movement of stock for a large workshop, stand alone crash repair centre along with retail and trades ales. I have responsibility for for ISO audit and Factory audit. The management of stock level and profitability, accounts of purchase and debt control. Last year I was included in the Audi Twin Cup team of Audi Sligo, as a team we finished third overall. From the day of competition I was placed third overall (1st in parts) and qualified for the Ireland Twin Cup Team 2016. Team Ireland finished seventeenth with the Service team finishing thirteen.
In the six years of experience as a car sales person many different parts of my personal traits were brought to the fore. The responsibility of accessing the customers wants and needs and finding the correct vehicle for them placing a value on the part exchange and building a finance package to suit. Following the car's transport from order through to delivery with customer and part exchange from handover through reconditioning to forecourt availability.
My roles included Dealing with customer concerns, opening of job cards, receiving customer explaining the work to be carried out, upselling, invoicing labour and parts, explaining the invoice and arranging the completion of additional work. Parts picking and ordering for public and trade customers. Stock ordering and management for both workshop and in-house body shop,