United States
Currently serving as a Support Specialist at Foundever, contributing to Intuit QuickBooks customer support with expertise in Salesforce and AWS tools. Focused on resolving technical issues, managing customer accounts, and driving sales opportunities while fostering strong customer relationships through effective communication and problem-solving. Pursuing a Bachelor of Science in Business Administration and Management at Campbellsville University (expected May 2028), with a foundation in Microsoft Office, Google Workspace, and communication. Dedicated to professional growth and delivering exceptional customer service and technical support in dynamic environments.
In my role at Foundever, I supported Intuit QuickBooks through a phone-based system, utilizing Salesforce and AWS tools to manage customer accounts, resolve technical issues, and drive sales opportunities. I consistently identified customer needs and recommended relevant QuickBooks products, upgrades, and services, contributing to customer retention and revenue growth. Working in a fast-paced, high-stress environment, I balanced technical support with consultative selling, building strong customer relationships through effective communication, problem-solving, and product knowledge. My experience strengthened my ability to meet performance goals while delivering exceptional customer service and sales support.
• Led training sessions for over 30 team members at TurboTax, enhancing their customer support skills for tax inquiries. • Coached and mentored new hires on tax support processes and best practices in communication and problem-solving. • Collaborated with leadership to ensure comprehensive understanding of tax products and compliance guidelines.
Assisted with daily operational tasks in a healthcare environment Maintained communication and organization between staff and patients