Chichester, England, United Kingdom
A confident and enthusiastic business professional with business development and account management experience. An effective communicator at all levels, my key strength lies in my ability to build strong, lasting, mutually beneficial relationships with my clients. Adopting a consultative approach, I focus on identifying specific needs through relevant questioning, proposing and selling appropriate solutions. A well connected, experienced networker who possesses the skills required to open doors and create opportunities. Advocate of excellent customer service.
Working in the Professional Shop and reporting to the Head Professional, my role focused predominantly on retail sales. I built a great rapport with members and guests, providing advice on golf clothing, accessories and equipment, selling brands including Footjoy, Galvin Green, J Lindeberg, Titleist, Callaway and TaylorMade. I had responsibility for opening and closing the shop, including cashing up duties. preparing golf buggies for daily use, taking course bookings, organising reciprocal bookings for members and ensuring that members and guests experienced the best possible customer service.
Coursecheck is the training industry solution for feedback management and customer satisfaction. It has been designed by experts in the training industry and is specific to training providers, so you can be sure we have a solution that will work for you! Training companies, more than any other industry, acquire significant volumes of customer feedback. The value of that data should not be underestimated as it allows for continual improvement and means to showcase how good you are if shared publicly in the right way. The single major issue however is that over 70% of training companies either still use paper-based forms or they switch to online survey tools that yield low numbers of responses. Furthermore, both methods require lots of manual processing, re-keying of information and chasing down of learners who rarely come back to you once a course has been completed. Sound familiar? Coursecheck allows trainers to easily collect feedback ‘in the classroom’ on any device, be it a mobile phone, tablet or laptop. Once submitted, all that information gets stored automatically within Coursecheck’s management system and provides a rich source of real-time business intelligence showing you in detail what is working well and what requires attention. Automated reports allow you to identify issues that require an immediate response and to manage your customer satisfaction process efficiently and effectively. In addition to all of this, each piece of feedback submitted automatically generates an anonymised customer review on Coursecheck.com, our public facing reviews site. The more reviews you acquire, the more your courses become recognised by Google and the easier it is for people to find you when searching for training online. Having lots of reviews is also a major sales and marketing asset that can help you stand out from your competition and win new business. Feel free to get in touch if you’d like to see a demo or find out more.
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The Learn Centre are the UK's leading payroll training provider. I work closely with clients to identify their specific training needs in order to provide the most appropriate solution.
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