Swindon, England, United Kingdom
I’m a Senior platform leader with 16+ years turning complex commercial and regulatory requirements into scalable, well‑governed solutions. I specialise in Lead‑to‑Cash, partner/channel processes, and end‑to‑end service optimisation—bringing together architecture, data, integrations and change so organisations can grow reliably and compliantly. I bridge business and technology: shaping roadmaps, defining target architectures, and leading UAT and release governance to protect revenue‑critical workflows. My work spans multi‑cloud design, CPQ and billing modernisation and data quality, security and SOX‑aligned controls, and AI‑driven productivity within Salesforce (including Agentforce). Highlights include: Consolidating multi‑org environments with to enable cross‑sell and unified reporting. Modernising CPQ to reduce quote complexity and errors while improving approval speed and accuracy. Establishing CI/CD and release guardrails for auditability, stability and faster delivery. Digitising sensitive, regulated journeys (e.g., Transfers, Bereavements) with robust data handling, sharing and evidencing. I lead cross‑functional teams and partner closely with Sales, Channel, RevOps, Operations and IT—coaching delivery quality and ensuring solutions land with users. I care about measurable outcomes: cleaner data, faster cycle times, higher adoption, and resilient processes that scale. Areas of focus: Enterprise/Solution Architecture, Lead‑to‑Cash, CPQ/Billing, Data & Integrations, Security & Compliance (SOX), Service & Agentforce, AI & Automation, UAT/Release Governance, Change & Adoption. Open to connecting with leaders tackling Salesforce consolidation, revenue transformation, or service modernisation.