Danvers, Massachusetts, United States
Detail-oriented professional skilled in meticulous data entry, managing patient accounts, and facilitating patient care in the pharmaceutical industry. Complemented by diverse experiences in sales, content creation, and coaching. Excellent communicator, passionate about community engagement, and dedicated to helping others through advocacy and education.
- Facilitated patient care by acting as a liaison between patients, caregivers, insurance companies, and specialty pharmacies. - Utilized Salesforce to initiate and maintain patient accounts with meticulous data entry, ensuring data accuracy and integrity. - Provided inbound call support and assisted with patient enrollment, ensuring timely processing and accurate entry of information into the Alexion Care Patient Services Program. - Followed Standard Operating Procedures and Work Instructions to maintain program integrity and compliance, adhering to call guides for optimal patient experience. - Triaged inbound calls to appropriate case management support via warm transfers, documenting call details, follow-up actions, and other pertinent information in the patient services database. - Selected to lead projects to create and organize patient data in Excel, ensuring data integrity and accuracy, highlighting exceptional abilities in data management and attention to detail.
- As part of the team of six in Babson’s Management Consulting Field Experience (MCFE) program, consulted with Boston Red Sox on the revision and implementation of digital engagement tools and strategies based on research findings. - Engaged in weekly progress meetings with Red Sox contacts, culminating in a final slideshow presentation.
- Coached youth baseball and softball players ages 5 to 15 (private lessons, daily and weekly camps). - Advised customers in the Pro Shop on equipment standards and options. - Thoughtfully and professionally guided phone callers about tunnel rentals, private lessons, camps, clinics, and equipment.