Grace Zhou

Strategic Business Advisor at Ontario Treasury Board Secretariat

Toronto, Ontario, Canada

About

I am a business and data analysis professional with proven ability to capture, collate and analyze data, build data models and automate workflows to support development of business processes, programs, solutions and system development life cycle at enterprise level. I also specialize in evaluating business goals, providing assessments, conceiving business and data architectures and designs, developing detailed system requirements and providing consulting to ensure the business needs of the client are always met and/or exceeded.

Experience

  • Ontario Government | Gouvernement de l’Ontario (10 yrs 7 mos)
    • Strategic Business Advisor
      Nov 2022 - Present · 3 yrs 9 mos

      • Prepare and deliver regular program reports to the Secretary of the Cabinet and Ontario Public Service (OPS) ministries, supporting executive decision-making and accountability. • Lead the HR Case Management System program, overseeing planning, implementation, and continuous improvement of system capabilities. • Serve as procurement lead for the Vendor of Record refresh, managing end-to-end procurement activities to ensure compliance, transparency, and operational effectiveness. • Act as Manager during leadership absences, providing operational oversight, guiding team members, and ensuring continuity and successful delivery of key program objectives.

    • Business and Data Analyst
      Jan 2021 - Oct 2022 · 1 yr 10 mos

      • Develop service hub, webforms and automate workflows, analyze and evaluate implications of existing procedures and corporate directions, identify end user needs, balance competing user demands and system requirements and internal and external constraints while ensuring data integrity and compatibility. • Provide business and data analysis expertise in the development and implementation of multiple concurrent enterprise level of data and information management projects; work with program consultants and managers in the development of the ministry's data analytics to improve program and service effectiveness and efficiency. • Design methods to capture, structure, transform, and process high-volume of structured and unstructured data to generate data models and develop data management tools and other performance measurements; create compelling visualizations and interactive dashboards to show analysis results in a variety of ways to ensure important insights are discovered and conveyed. • Evaluate business goals to ensure future data collections and acquisitions aligns with business needs and data management best practices; evaluate technology solutions and opportunities to ensure alignment with ministry programs area needs and requirements; conduct research of innovations and emerging trends in data science and analytics to inform and support the development of ministry's analytical methodologies and standards.

    • Business Administrator
      Jul 2016 - Dec 2020 · 4 yrs 6 mos

      • Supported project management of Enterprise Information Management system implementation, launch and evaluation; conducted in design and development of complex data conversion routines and data cleaning techniques for converting and migrating from OpenText database into the new system database using various packages, stored procedures and functions; performed source system data analysis in order to manage source to target data mapping • Created and developed database tools to centralize and streamline all the data information for each phase/angle of procurement, including VOR, RFS, master approvals, service categories, vendors’ information, evaluation and other financial pieces • Made recommendations and implementations for best practices regarding information search criteria, user account management, HR data, reporting and index generation, etc

  • Web Communications Coordinator at Cisco
    Jun 2005 - Mar 2013 · 7 yrs 10 mos

    • Collaborated with developers, UX, and project managers on new products development life cycle and defect fixes; • Maintained constant communication with clients and vendors to ensure requests are completed within the specified deadline and meet client expectations