Grace Jacobs

UX Research & Operations at Hyland

Philadelphia, Pennsylvania, United States

About

I'm a UX Research and Operations professional with a passion for the human side of technology. I have experience conducting research employing a variety of qualitative and quantitative research methods to understand the behaviors and needs of users. What initially led me to the field of UX was my ability to reconcile technology with humanity. My technical background allows me to think critically and collaborate with developers, while my empathy and interpersonal skills allow me to put myself in the shoes of the user. I'm passionate about creating elevated customer experiences and leveraging technology to improve the lives of those who use it.

Experience

  • Hyland (4 yrs 5 mos)
    • Lead Experience Researcher, Healthcare
      Apr 2026 - Present · 4 mos

    • Experience Researcher III
      Apr 2024 - May 2026 · 2 yrs 2 mos

    • UX Research Operations Lead
      Mar 2022 - May 2024 · 2 yrs 3 mos

  • Panel Quality Specialist at UserTesting
    Jan 2021 - Feb 2022 · 1 yr 2 mos

  • DoSomething.org (1 yr)
    • UX Researcher
      May 2020 - Aug 2020 · 4 mos

    • Customer Support Contractor
      Feb 2020 - May 2020 · 4 mos

    • UX Research Intern
      Sep 2019 - May 2020 · 9 mos

  • Pace University ()
    • Resident Assistant
      Sep 2018 - May 2020 · 1 yr 9 mos

    • Campus Tour Guide
      Jan 2017 - May 2020 · 3 yrs 5 mos

  • Technology Instructor at Lavner Camps
    Jun 2019 - Aug 2019 · 3 mos