Rye, Colorado, United States
Highly organized, self-motivated “people person” with proven success in project management, administration and customer service operations. Extremely dedicated, enthusiastic and diligent. Proficient in planning, coordinating and managing operations and projects to support senior management. PC literate in MS Office, Outlook, and Database applications. Proficient working knowledge with Cornerstone, SABA (GROW) Learning Management System, Marketo, Workfront, ZenDesk. Proven ability to plan, create and implement a number of projects at any given time. Core competencies include: - Report and Projection Management - Special Project Administration - Staff Training & Leadership - Course Management - Research and Development - Customer Relationship Management
Solely responsible for the management of certification development and updates. Worked with various departments to generate questions, branding, and marketing materials for certifications. Scheduled the launch of certifications to include marketing to Customers, Partners, and Internal audiences, ensuring they are in the LMS and the tests were built out and working. Held monthly meetings with my Stakeholders in order to update them on the up and coming courses that may need certification, improvements, and where we are on current updates to certifications. Worked to improve the overall certification process by moving to the current LMS from an outside vendor, increasing sales and profitability of certifications. The Q1 2018 migration of certifications resulted in $318K in revenue with a cost savings minimum of $123K. Worked a project to increase the evaluations from certifications, and within three months of its implementation, we saw a 121% increase in evaluations received from students who completed their certifications. Managed the Course publishing process after the handoff from the Curriculum Development team. This included the tracking of the publication process, building out the proper learning objects in the Cornerstone system, marketing materials, data sheets, websites, guides, and updating the course catalog. Managed the creation of marketing materials for all new training. Worked a project to add a completion page to each onDemand training to receive more feedback about courses. Functioned as both a manager and an administrator in the Learning Management System (LMS). Managed the course build out process in Cornerstone, creating course and event components in the LMS. Worked with the Training Coordination team to assist with troubleshooting requests that came through ZenDesk. Created and managed the course catalog to ensure sales and internal staff had the most up to date information regarding the current courses as available in the LMS.
Work as the Program Manager for Education primarily focused on the release of new courses to include onDemand, Instructor Led Courses, Certifications and Curriculum. Work to ensure the divisions course catalog is up to date with all pertinent information regarding the courses. Handle the process of creating courses in our company LMS (Cornerstone). Worked with team mates to gather the information to create the course, then build out the course in the system. Would then submit information to web and marketing teams to build out information for the courses to be marketed on the website and in a data sheet that is provided to sales and students.
Backup and support the HPSW Field Enablement Program Managers/ Leads to plan/schedule training activities. Coordinated all class logistics with program managers, instructors and other personnel, maintaining the request system and operations list. Reserved training facilities to include HP and external training facilities as well as virtual training rooms. Would close out the class at the conclusion, collecting attendance and various information to include handouts and recordings. Run basic Crystal Reports and BOSS reports for team and managers to include roster and completion reports for courses, curriculum, exams, etc. Managed high profile trainings for Software including onsite trainings for Cloud and IT Performance Suite. Worked one-on-one with managers to help create the best exams and curriculums thinking outside of the box to provide the best of what our systems had to offer. • Owns all Live Trainer activities, planning of virtual activities, and high profile webinars. • Set up virtual activities in accordance with registration process in Learning Management System (includes phone/ virtual room reservations, Grow/Saba). • Managed the Rosters for activities, including waitlists, requests for priority, updates, changes, communications. • Managed high profile trainings for Software including onsite trainings for Cloud and IT Performance Suite. • In charge of building out exams using the QuestionMark program. Handled escalation and enquiries. • Worked one-on-one with managers to help create the best exams and curriculums thinking outside of the box to provide the best of what our systems had to offer. Training/Training Development programs include: Saba, SUMT, QuestionMark, Brainshark, Camtasia, Captivate, Crystal Reports, MTM Reporting
Acted as the administrative assistant for the President/CEO’s of the companies’ three separate entities and assists various the executives consecutively. Managed the HR duties for the office including new hires, benefits, terminations, Cobra, etc. Researched the company information of leads for the sales department through various means. Assisted the sales team with contract and agreement writing, project implementation, reporting, sales pushes and various sales administrative work. Took over the responsibilities of the outsourced bookkeeper, conducting invoicing, accounts receivable, accounts payable, vendor relations, petty cash, reconciliation, collections, reporting, payment processing, payroll, etc. Worked one-on-one with the various departments to resolve any accounting issues with clients and/or vendors. Implemented the PO system to handle the reimbursable expenses to be charged back to clientele helping find many mischarges for the company resulting in an increase in income.
Recruited by the Regional Vice President of GMAC Mortgage as the Regional Administrative Assistant and Personal Assistant. Started as the regional admin for the Houston area and within 5 months took over all administrative duties for South Texas (Totaling 10 Offices) Assisted the regional VP and Corporate office to build 9 additional offices from start to finish. Mastered the hiring process handling all of the new hire paperwork and submittal, including offer letters. Assisted the managers with onboarding including the training, equipment ordering and payroll scheduling for all commissioned and salaried employees. Managed the regional operations office. Took over the responsibilities of 3 full-time employees.