Greater Phoenix Area
I’m a Customer Success leader with 7+ years managing enterprise healthcare clients across SaaS, PBM, and digital health. I specialize in translating complex systems into clear, actionable workflows—and in building long-term, trusted relationships across clinical, operational, and executive teams. 🔹 Support enterprise clients covering 2M+ lives 🔹 Lead QBRs and renewals with C-suite stakeholders 🔹 Drive adoption and retention in remote-first SaaS environments 🔹 Bridge technical teams with non-technical decision-makers 🔹 Recently helped avoid $4.8M+ in disruption through strategic coordination I thrive at the intersection of healthcare, technology, and service—and I’m passionate about improving how care is delivered.
Served as key player in identifying potential regulatory risks while working with business partners to solve issues with a broad Government Programs perspective to propose innovative solutions.
Managed daily PBM operations for 2 million Medicaid, Exchange, and Commercial lives for a high-profile client - ensuring CMS/Regulatory compliance and resolving issues promptly to meet client expectations.
Managed client projects, while swiftly addressing and resolving issues, and optimizing system performance.
Partnered with 400+ clients throughout their customer journey to ensure strong product engagement throughout their membership in order to close renewals and reduce customer churn.
Private practice clinical hygienist providing various levels of care from pediatric to advanced non-surgical periodontal therapy.