United Kingdom
I am a very ambitious individual where my experience is primarily in Direct Sales, however I also have vast experience within Account Management over the past few years. I enjoy a challenge and naturally work well within a team and engage well with new people/businesses. 13 successful years has given me lots of experience within different industries where I have demonstrated an ability to transfer skills and experience from one line of work to the other and at the same time progressing my career. Over the years I have perfected my sales techniques participating in many training days and management of clients, setting expectations within the workplace as well, learning how to forecast accurate business. My strongest most natural skill is building rapport with new people. Rapport, together with the experiences, proven track record I feel makes me a strong candidate to be considered in any organisation looking for someone with a good understanding of what it is to be a sales professional, solution driven, attention to detail and ultimately delivering a good service from start to finish.
I am currently working for Monster Worldwide Limited as an Account Manager, my job is to manage existing clients, seek new clients not currently using Monster for their recruitment needs and to bring them on board. I am tasked with developing these clients for 12 months, renewing them after this with year on year growth, ie upselling the client and retaining them again year after year providing an excellent service. It is very important within this role that I touch base on a regular basis, monthly as a minimum, constantly doing a need find to make sure that Monster is uncovering any new opportunities with each company for all their needs where we can develop further business. New Business Executive (Year 1) / Account Manager – (Year 2 & 3)– B2B 90% office based – 10% client meetings • Building a strong client base in the UK predominantly and expanding in Europe and Globally • In New business - Generating 90% new business and selling to lapsed customers in spells 10% existing business • In Account Management - Retaining existing business/developing business and selling to lapsed customers in spells 75% existing business 25% lapsed and new business • Daily KPI’s include – Outbound talk time / dials made, 3 demonstrations with individual agencies completed, source 3 new businesses • Maintaining high AOV – average order value • Creating bespoke proposals for each prospective client • Researching current competitors within industry to ensure product knowledge is fresh • Forecasting weekly promise to the business and working both monthly and quarterly targets
(Continued employment from Mission 21 Publishing with new product) 75% office based – 25% field Key Achievements: • Secured largest HM prison service contract - £1M • Exceeded quarterly target of 20K unit sales by obtaining 32k units of business Duties: • Building a strong client base in the UK predominantly within the public sector • Responsible for nurturing and maintaining strong relationships with both new and existing clients. 80% new business – 20% existing business. • Cross selling to existing client base with new products • Achieving individual targets and also contributing to team targets on a monthly/quarterly basis • Organising tender documentation and proposals following successful meetings • Attending and presenting at networking events • Researching current competitors within industry to ensure product knowledge is maintained • Providing company Director with an accurate weekly forecast
75% office based – 25% field Key Achievements: • Achieved Rate Card on numerous occasions • Consistently hitting and exceeding 10k billing per calendar month Duties: • Selling promotional vouchers into a range of Natmags, Johnston Press, Trinity Mirror and Newsquest publications (New and existing clients) • 90% new business and 10% existing/repeat business • High pressure sales targets due to strict publication deadlines • Responsible for researching and lead sourcing to ensure targets were achieved • Dealing with Brand Managers, Media Buyers and Directors from large corporate companies. • Meeting with editors to further improve the quality of promotions being utilised
100% office based Key Achievements: • Most successful sales agent on pre-paid top up campaign • Secured largest number of clients by cross selling packages Duties: • Contacting residential customers for bespoke telephone, broadband and mobile phone packages • High call volume expected daily as cold calling new customer base was essential • Responsible for assisting Manager with coaching new staff as part of personal development plan. • Duty of customer care by developing client relations after initial sale • Cross selling products and promoting customer referrals from existing customer base • Organising fresh calls for myself to make sure enough leads were available on any given day
100% office based Key Achievements: • Exceeded daily target of two new customers per day on consistent basis • On retention campaign I managed to gain the highest percentage of customer back to the service Duties: • Focussed mainly on outbound campaigns, transferred to inbound towards the end • Familiar with using a dialler system to load new calls • Worked for a 6 month period with a small team responsible for debt collection • Worked well with customer retention campaigns to maintain company revenue • Proficient in Microsoft Office and CRM systems • Learning the benefits and features of our product in comparison to competitors in the market • Responsible for contacting customers in Southern Ireland to help with growth of product out with the UK.