Greater Southampton Area
I am a flexible, pro-active individual who enjoys working in a fast-paced, innovative and creative environment. An experienced, dynamic executive, able to successfully demonstrate creative, strategic and hands-on skills, with strong management, training and development skills, supported by an in-depth knowledge of hospitality. I thrive under pressure and respond well to meeting and solving challenges as they arise. Committed and strives to exceed expectations. KKey Skills • Passionate & enthusiastic • Strong project management and commercial aptitude with vast experience in managing multi-site operations • Able to identify, train and develop people to maximize their potential • Focused on ensuring the customers’ experience exceeds their expectations, with an understanding of consumer trends • Specific expertise in maximising turnover and profitability • Strong communication skills with the ability to build trust and relationships quickly and with ease • Highly organised, dedicated and hard-working, capable of achieving tight deadlines • Proficient in IT and technology skills, particularly to support and analyse key performance indicators • Extensive experience of a variety of customer profiles and styles of operation in hospitality and leisure retailing, both front of house, running a successful business, as well as behind the scenes • The ability to identify opportunities and innovate, from creation to execution
Maximise the turnover profitability and engagement of the Food & Beverage operations within SUSU, these include bars, coffee shop, vegan restaurant and a club venue Ensure the Food & Beverage department managers and staff are well trained and able to deliver a high standard of service to our members, and to ensure the Food & Beverage team communicate effectively internally and with colleagues across SUSU To work with the Senior Management Team to develop constructive relationships and to ensure the marketing, financial, HR, facilities and security procedures required for the effective and safe management of the Food & Beverage outlets are in place
Responsible for the delivery of the Group F&B Strategy across the Rank organisation (53 Grosvenor Casinos and 86 Mecca Bingo clubs) involved in the creation, development, implementation and financial reviews of all aspects of the F&B business. Support embedding a safety culture within all venues. Including new safe working procedures for both the teams and the guests relating to Covid-19; team training, new working procedures and full close down and reopening processes for the business. Assisted in all new redevelopments and CAPEX projects, new brands and guest offers. Finalising building plans and designs, attending site meetings, creation of range and offers, team recruitment, providing and delivering a full on-site training programme and support during openings.
Working across both brands within the Rank Organisation – Grosvenor Casino and Mecca Bingo; project managing new exciting ways of improving customer experience, service procedures, labour saving processes, new ways of working, etc. Creation of “Skill Bites” on training modules to ensure guests always receive high standards of excellent customer service, including training of on-line supplier stock & ordering, EPOS system. Introduction of mobile ordering app for the guests, resulting in improved guest experience, speed of service, and reduction in labour costs.
Actively engaged in the whole procedure for all aspects for new concepts and brand standards within the organisation. Responsible for numerous redevelopments, the design of bars and kitchen, management recruitment, full staff training on customer journey and ‘perfect serve’. Creation and delivery of relevant and specific ways of working for individual managers, focusing on support via periodic BRM’s tailored to service concept and full review of P&Ls and local sales activities
Solely responsible for the hospitality offer in the casino business. Reporting directly to the Managing Director, focusing on providing a quality, consistent food and beverage proposition to enhance customer experience, drive admission and support the Gaming side of the business. Managing Capex and maintenance budgets, to ensure that new developments are designed to enhance customer experience, ease of service and comply with all legislation. Responsible for the introduction of new suppliers to the business at very short notice, due to the bankruptcy of our main drinks supplier. Quickly introducing new ranges, menus and pricing files to reduce the risk of loss of taking during this episode. Sourcing funding from suppliers to implement a basket of promotional activities to drive sales.
Responsible for maximising the potential of restaurant and bar operations across 25 casinos throughout the UK and Gibraltar. The role focuses on the development of the food and drink proposition through selective capital investment, proactive menu development reflecting customer needs, innovative bar and restaurant service training, the recruitment and selection of key F&B players, and ongoing advice & support for the customer facing operations