Metro Cebu, Central Visayas, Philippines
I’ve spent over 15 years working at the intersection of operations, sales, and client experience, helping businesses grow, strengthen client relationships, and deliver consistent results in fast-paced environments. A big part of my journey has been working closely with clients, from onboarding and relationship management to ensuring service delivery meets expectations and service level agreements. I don’t just focus on bringing in clients, I focus on keeping them, building trust, and creating long-term value. I’ve led teams, improved processes, and helped organizations perform at a higher level, while always maintaining a people-first approach. I believe strong businesses are built on strong relationships, both internally and externally. Beyond my corporate experience, I also work as a Destiny & Purpose Coach, mentoring individuals to overcome challenges, gain clarity, and move forward with confidence. This has strengthened my ability to connect with people, communicate effectively, and lead with empathy. At my core, I’m someone who: • Builds relationships that last • Brings structure and clarity to complex situations • Takes ownership and delivers results • Helps both people and businesses grow If you’re looking for someone who can bridge operations, client experience, and leadership, I’d be glad to connect.
I work with individuals from different parts of the world, helping them gain clarity, overcome personal and professional challenges, and move forward with confidence and purpose. My approach is both practical and faith-driven, focusing on real transformation and long-term growth. • Guide individuals in discovering their purpose, strengthening mindset, and developing leadership capacity • Facilitate mentoring sessions focused on resilience, accountability, and personal transformation • Share practical strategies to help clients achieve breakthroughs and move toward their goals • Support individuals navigating career transitions, business challenges, and life setbacks Key Focus Areas: Purpose Discovery | Leadership Coaching | Mindset Development | Personal Transformation | Mentorship | Client Engagement
I founded and led a BPO services company, staying closely involved in both strategic direction and daily operations. My focus was on building strong teams, growing the client base, and ensuring consistent service delivery. • Led business development efforts and built long-term client relationships • Built and trained teams to consistently meet performance targets and service level agreements (SLAs) • Oversaw daily operations, staffing, and performance management • Ensured client retention through reliable service delivery and clear communication Key Focus Areas: Business Development | Client Acquisition | Client Retention | Operations Management | SLA Management | Team Leadership | Service Delivery
Optimized operational efficiency by streamlining processes, managed performance metrics, whilst leading teams to meet SLAs and client expectations. Engaged with new clients by researching markets, leads, and pitching BPO services to expand the business. Built client relationships and negotiated contracts, ensured customer satisfaction, and explored upsell opportunities. Key Focus Areas: Lead Generation | Client Acquisition | Sales Strategy | Client Onboarding | Relationship Management | Campaign Management
I helped clients understand the value of CRM and helpdesk solutions through personalized and engaging demonstrations. • Delivered live product demonstrations tailored to client needs • Translated technical features into clear business value • Supported conversions through consultative selling and relationship-building Key Focus Areas: Consultative Selling | Product Demonstrations | Client Needs Analysis | Sales Presentations | Conversion Optimization
I prepared new hires for success by delivering training aligned with both client expectations and operational standards. • Designed and facilitated training programs for customer service teams • Ensured alignment between training, performance goals, and client requirements • Acted as liaison between HR, operations, and leadership Key Focus Areas: Training & Facilitation | Employee Development | Onboarding Support | Performance Coaching | Stakeholder Coordination