Frankfurt Rhine-Main Metropolitan Area
Educated customer on special pricing opportunities and company offerings. Consulted with customers to resolve service and billing issues. Demonstrated excellent communication skills in resolving product and consumer complaints. Answered inbound calls, chats and emails to facilitate customer service. Promoted high customer satisfaction by resolving problems with knowledgable and friendly service Mentored new employees on procedures and policies to maximise team performance.
I worked at Amazon Customer service in the German language Service to the German People, I try solve the Problems of the customer Resolve the issue of deliveries and products.
Provided troubleshooting and analysis for discovered electrical faults, offering potential solutions. Determined appropriate cables, fuses and electrical elements to use during installations phase of weapons detection system. Worked with other engineers to meet public release deadlines.