Gonca OKAY DALGIÇ

COO @n11

Istanbul, Istanbul, Türkiye

About

e-ihracat, E-commerce, International E-commerce Operations Supply Chain Management, Warehouse Management, Tender Management, Distribution Network Design IT Management: WMS, ERP, CRM, Simulation, Software Analysis & Design & Implementation Project Management: Lean, Lean Six Sigma, 6 Sigma

Experience

  • Chief Operations Officer at n11
    Jul 2025 - Present · 1 yr 1 mo

  • Hepsiburada (NASDAQ: HEPS) (Istanbul, Türkiye)
    • Group Director Global Operations - Hepsiburada Global
      Jan 2024 - Jul 2025 · 1 yr 7 mos

      Seller Experience Customer Experience Logistics Marketplace Operations

    • Operations Director- Hepsiburada Global
      Jun 2021 - Jan 2024 · 2 yrs 8 mos

      Seller Experience Customer Experience Operations

  • LOGISTICS DIRECTOR at Modanisa
    Jun 2016 - May 2021 · 5 yrs

    •International Logistic Operations Management •International B2C e-commerce operations (e-ihracat) •New warehouse setup/ movement •Warehouse Management •Operational Excellence •International B2C shipments more than 130 country •Team management more than 300+ •P&L management ( + 250 M TL) •International logistic operations

  • OPERATIONAL EXCELLENCE & PROCESS IMPROVEMENT MANAGER at Beymen
    May 2015 - May 2016 · 1 yr 1 mo

    •Striving for operational excellence & business effectiveness, •Manage company strategic projects, •Identifying alternative process solutions & recommending new approaches, •Key Projects: Warehouse Operations Outsource Tender Management Omnichannel Transformation Projects

  • OPERATIONS EXCELLENCE DIRECTOR at Trendyol.com - DSM Grup Danışmanlık
    May 2013 - Apr 2015 · 2 yrs

    • Striving for operational excellence & business effectiveness, • Supply Chain & Warehouse Management projects, • Implement Kaizen and Lean principles, (more than 1 Million TL saving/year ) • Identifying alternative process solutions & recommending new approaches, • Designing & supervising the integration of process optimization & technology, • Organizing training sessions & ensuring understanding of future business processes, • Manage company strategic projects, • Direct report to CEO.