Istanbul, Türkiye
Accomplished Sales & Marketing Management and Business Development Professional with 15 years of experience and strong expertise in the logistics and transportation industry. Possesses a great understanding of sales, marketing, business development, and operations management functions through diverse roles within major organizations. Highly adept at new customer acquisition, customer relationship management, project management as well as developing appropriate strategies to achieve organizational objectives. Successful track record in team and budget management, effective communication, delivering superior results under extreme pressure, and adaptability to challenging circumstances. Areas of expertise: • Sales Management • Marketing Management • Logistics Management • Business Development • Operations Management • Marketing Strategy • Strategic Planning • Business Strategy • Customer Acquisition • Team Management • Process Improvement • Negotiation • Risk Management
Title Change Level IV
Level IV
Accountable for developing effective sales and marketing strategies across the country, establishing the sales team of the organization from scratch and managing the respective team of 17 in line with the growth profitability targets; directly reporting to th General Manager along the way, Managing all efforts for new customer acquisition, identifying business opportunities in target customers, and carrying out all planning to achieve the organization's sales goals, Keeping close track of the market dynamics, competition, new services and pricing strategies in order to gain strategic advantage: ensuring the correct analysis of needs and requirements by maintaining strong customer relationships, Developing proposals for the win-win principle, establishing communication and carrying out related negotiations; increasing cross-selling activities, providing necessary support to global sales activities and ensuring effective management of the sales budget, Leading improvements in sales processes and working towards to ensure maximum process efficiency.
Accountable for planning and managing all operational processes regarding logistic storage, bod storage, partial, complete (FTL), value added storage and project services across the country by considering cost effectiveness along the way, Managing and coordinating respective delivery processes from ordering phase to delivery, ensuring that the necessary documents are archived in accordance with the standards, and resolving problems that might disrupt operations, Leading a large team of 120 in relevant operations and directly reporting to the General Manager along the way: executing cost/operational efficiency-oriented and other related projects, Determining the loading quality standards required for accurate/efficient planning, preventing the changes that delay communication with customers and other disputes might affect overall service quality, Determining and developing the transportation plan according to the needs of the customers, legal requirements and local restrictions; focusing on increasing customer satisfaction and ensuring the effective use of the budget. ***Started working as Assistant Operations Manager in November 2017 and promoted as Operations Manager after a year due to the high performance.
Effectively carrying out respective sales activities towards the Bursa region in line with organizational objectives, and directly reporting to the Country Sales Manager along the way, Driving efforts regarding new customer acquisition to ensure that the company achieves its growth and profitability targets; also increasing customer business volumes by maintaining strong relationships with them, Closely monitoring regional trends and dynamics, formulating on-point sales strategies, analyzing customer logistic needs in detail and leading various projects for new services, Performing regular customer visits to identify needs and design appropriate solutions, also offering improvement suggestions for sales processes and providing necessary support to air and sea sales activities. *** The first place in the sales league between 2016-2017, as it achieved the highest performance on regional turnover and profitability in sales activity analysis in Bursa region 2012-2016, and played an active role in productivity processes in the region's operational processes. The General Directorate in November 2017,He was promoted to Deputy Operation Manager.
Effectively executing sales activities across the Bursa region in line with organizational goals, and driving efforts for business development and new customer acquisition, Establishing strong relationships with key customers (major fleet companies) and maintaining existing relations with relevant senior executives; performing active customer visits and coming up with quick solutions to problems, Actively managing the bid processes, creating comprehensive reports on collections and presenting them to the top management; also participating in various tenders (military, state, municipality) and following up the process afterward, Ensuring effective management of the existing dealer network, carrying out new dealer acquisition activities and leading important sales projects across the country in line with the organization's growth and profitability targets, Ensuring the smooth functioning of the supply chain network between the factory and the customer and making the necessary planning in this context.
Carrying out respective sales activities across the Bursa region by leading a team of 30+ along the way, planning the operations and actively determining the system and infrastructure requirements, Establishing the regional customer network from scratch, building strong relationships with key customers (holding, textile and automotive companies) and maintaining those relations effectively as possible, Coordinating the regional vehicle fleet, following all financial transactions on the region, creating comprehensive reports and sharing them regularly with senior management, Actively contributing to the profitability and growth targets through effective business development and customer acquisition activities; providing the necessary coaching and mentoring to the personnel and caring about their development.