Syracuse, New York, United States
I’ve spent the last five years within customer service roles; Be it handling customer complaints or providing solutions to their problems, I am always willing to go the extra mile. In my previous roles, I have often been commended by my superiors for my excellent customer service skills.
Track project costs in order to meet budget. Develop and manage a detailed project schedule and work plan. Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables. Utilize industry best practices, techniques, and standards throughout entire project execution. Monitor progress and make adjustments as needed. Measure project performance to identify areas for improvement.
• Enforces safety policies and recommends changes to meet safety standards and laws. • Manage work schedules, monitors overtime, and approves timesheets. • Inspects work in progress and completed work to ensure standards are met. • Inspects, identifies, and assists to correct unsafe conditions, ensures safety procedures are followed, and reports workplace incidents. • Performs inventory control, ensuring adequate levels of parts, equipment, and supplies.
• Scheduling drivers to make freight deliveries or collect shipments and packages. • Communicating with customers about freight details, delivery or pickup times, and special handling requests. • Planning pre-determined routes and accommodating route changes as needed. • Preparing dispatch documents, as well as generating freight bills and invoices. • Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times. • Keeping track of transportation regulations and laws to ensure that truck drivers comply. • Reviewing drivers’ logs, including dispatched calls and arrival times. • Monitoring truck repairs and maintenance schedules. • Logging customer shipping schedules and complaints.
• Simultaneously guide technicians, coordinate with leadership in the office, • Update customers and work orders, and keep everything running on schedule. • Planning, scheduling, and routing service requests for emergency heating situations. • Performed a rework of the company payroll sheet on Excel with VBA exports to GP and linking to 12 different offices. • Developed a year long workbook to transition scheduling to an online system.
• Performed data entry for customer information • Managed client records • Answered calls for deliveries from customers • Provided policy and service information • Resolved customer information and complaints • Handled emails, inbound calls, and outbound calls • Handled billing issues and order inquiries
• Assisting in daily tasks, including monitoring and caring for animals after surgery. • Maintaining and sterilizing surgical equipment. • Administering medications that are prescribed to animals. • Assisting during appointment with animal restraint.
• Assist customers with purchases. • Answer phone calls. • Load customers cars. • Stocking, organizing and cleaning.
• Proofreading documents and drafting emails. • Answering phone calls. • Filing, invoicing, and data management. • Maintaining all data needed for tax records.