Lagos State, Nigeria
I help growing businesses build organised systems that improve sales, operations and customer management. As businesses grow, customer information, sales leads and internal processes often become scattered across spreadsheets, inboxes and multiple tools. That makes it harder to follow up with prospects, manage customer relationships and keep projects moving. That is where I come in. I support businesses by setting up and managing CRM systems, organising lead generation workflows, coordinating operations and creating processes that help teams work more efficiently. Over the past few years, I have worked across banking, fintech, publishing and remote organisations, building experience in CRM management, business operations, customer support, lead generation and project coordination. More recently, I have been involved in projects including: • CRM setup and management using HubSpot, ClickUp and Notion • Lead generation, prospect research and sales operations support • LinkedIn profile optimisation and personal branding • Website planning, documentation and launch coordination • Business development research and workflow improvement What I enjoy most is creating structure where there is complexity. Whether I am organising a CRM, improving a workflow, supporting a sales process or coordinating a digital project, I enjoy building systems that make work easier for businesses and better for their customers. I also have experience supporting customers through onboarding, communication and issue resolution, allowing me to combine operational thinking with a customer first approach. 📍 Remote Ready | GMT+1 | Open to Global Opportunities
Supporting the growth of Young & Blissful by improving CRM operations, provider qualification, and sales workflows. • Designing and implementing an 18-stage HubSpot sales pipeline. • Building provider qualification and outreach workflows. • Researching and qualifying healthcare and senior care providers. • Developing personalized outreach strategies and sales email sequences. • Creating AI-assisted workflows for provider research and CRM management. • Supporting marketplace growth through lead generation, sales operations, and process improvement.
Supporting business development and operational initiatives for a sales and growth focused agency, ensuring efficient workflows, accurate data management and well organised business processes. Key responsibilities • Conduct market research to identify potential business opportunities and target companies. • Build, maintain and update prospect databases to support business development initiatives. • Maintain accurate client and prospect records, ensuring data integrity and operational efficiency. • Research businesses, key decision-makers and market trends to support strategic outreach. • Organise documentation and business information to improve workflow efficiency. • Support daily operational activities and administrative processes across business development projects. • Collaborate with the team to streamline internal processes and improve productivity.
1. Conducted outbound prospecting through cold calls and targeted outreach to local businesses. 2. Researched businesses in real time using Google, websites, social media platforms, and online reviews to quickly understand their digital presence and market positioning. 3. Identified business pain points within minutes, including outdated websites, weak online visibility, poor customer engagement, inconsistent branding, and missed lead generation opportunities. 4. Tailored discovery conversations and sales pitches based on each business's unique challenges, demonstrating how digital marketing solutions could improve customer acquisition and business growth. 5. Qualified leads, handled objections professionally, and scheduled discovery calls with prospective clients. 6. Maintained accurate CRM records and tracked prospect interactions to support the sales pipeline. Collaborated with the team to refine outreach strategies and support client acquisition efforts.
Supporting operational, strategic, and people-focused initiatives within a fast-paced remote environment, helping to improve workflow efficiency, team coordination and organizational effectiveness. Key Contributions: • Support operational planning, workflow coordination, and process improvement initiatives across teams. • Assist with project tracking, task management and progress monitoring to ensure timely execution of organizational objectives. • Facilitate intern onboarding by introducing new team members to organizational processes, expectations, tools, and workflows. • Assign and monitor tasks, provide guidance, and support interns throughout their onboarding and integration process. • Contribute to people operations initiatives by promoting communication, accountability, and engagement across teams. • Collaborate with team members to improve internal systems, documentation, and operational processes. • Maintain accurate records and support reporting activities that enhance visibility and decision-making. Key Areas of Experience: Operations Coordination | People Operations | Onboarding | Team Coordination | Process Improvement | Task Management | Strategic Operations
Supporting publishing operations, CRM implementation, workflow coordination, content strategy, and AI-powered content initiatives within a growing publishing firm. Key Contributions: • Supported the design and implementation of a ClickUp-based CRM system for author onboarding, manuscript tracking, publishing operations, and task management. • Developed and organized workflows that improved visibility, accountability, and collaboration across teams. • Contributed to content strategy development, digital storytelling, and website content initiatives. • Assisted with AI-powered content creation, prompt engineering, and content production workflows. • Coordinated administrative processes, project tracking, documentation, and cross-functional communication. • Researched and recommended tools, systems, and process improvements to enhance operational efficiency. Key Areas of Experience: CRM Implementation | Workflow Design | Content Strategy | AI Content Creation | Administrative Operations | Cross-functional Coordination