Canada
Promoted to Assistant Manager in recognition of leadership abilities, dedication, and strong performance. Analyzed data and generated reports to track key performance indicators and identify areas for improvement. Assisted in budget planning and management, ensuring efficient use of resources and adherence to financial targets.
Utilized Quickbooks software to manage financial transactions, generate reports, and reconcile accounts Demonstrated leadership skills by effectively supervising a team of customer service representatives, providing training, guidance, and support to maintain high service standards.
Provided excellent customer service by resolving customer concerns and complaints promptly and courteously, striving to exceed expectations and foster positive relationships Oversee the reservation process, including handling inquiries, booking arrangements via phone and live chat, and ensuring accurate scheduling of karaoke rooms