Greater Chicago Area
I have six years experience in Brand Protection focused on identifying and pressuring unauthorized sellers, especially on Amazon, but also on Walmart and eBay. Tracing products to customers, working with the sales team to notify customers of distribution leaks, and working with customers directly to correct and strengthen their webstore to avoid product diversion. Over my three years in BP, I have shut down 300+ bad customer accounts representing over $3 million in annual sales/diversion to gray markets. My specialty is using resources to unmask unauthorized sellers and cutoff their supply. Instituted a screening process for drop shipments to reduce distribution leaks. Experience with counterfeit products and sellers. Detecting, documenting, reporting counterfeit products and sellers. Work with Amazon Counterfeit Crimes Unit. Contributing to criminal referrals (FDA), and civil complaints. Analytical, thorough researcher. Familiar with Amazon Brand Registry and CCU, IP issues including some trademark law.
Purchase company products from third-party marketplaces and rogue seller websites. Trace products to customers and work with sales team and senior executives to notify, correct, restrict and terminate accounts. Monitor Amazon sellers closely for MAP compliance and accurate listings. - Police intellectual property violations by unauthorized marketplace sellers. - Report IP violations using Brand Registry. - Identify and report counterfeit products. - Work with Amazon Counterfeit Crimes Unit to identify and pursue criminal and civil cases against counterfeiters. - Prepare evidence packages for FDA criminal investigations. - Research suspicious activity and report back to sales team leaders, account executives, and senior leadership. - Track marketplace activity, statistics, individual sellers. - Work with corporate counsel on strategy, C&D letters, and evaluating enforcement platforms. - Train sales executives to identify and report suspicious activity by customer base. - 2000 product purchases investigated. - Customer accounts shut down totaling $5.37 million in annual sales. - Report intellectual property violations on eBay (VERO), Walmart, and rogue independent unauthorized seller sites
ACT and SAT test preparation in all subjects. Executing lesson plans to maximize understanding. Pacing course work and altering plans to adjust to students' strengths and weaknesses. Managing multiple students/parents schedules and pairing coaches with students for best learning fit. Coaching, training, evaluating other academic coaches for maximum impact. Working with parents and coaches for best learning plan for students.
Identify and research new prospects Inform and educate prospects and customers on LED technology, cameras systems, trends, etc. Frequently travel to locations in region to visit prospects and current accounts Customer service - answer questions concerning pricing, technical issues, trouble shooting Advise customers on best products for their needs Master product line Build eCommerce site using Big Commerce (Triton-Intertech.com) Provide General IT support in the office (Excel spreadsheets, Outlook email, image editing, etc.)
Initiate outbound calls to prospective clients Identify, Recruit, and train re-sellers Online presentations Customer Service- answer questions, solve problems, train customers to use features Tech Support- assist customers by troubleshooting issues