Idaho Falls, Idaho, United States
Seasoned Automotive Director with a strong history of leading multi-store operations across Accessories, Rental, Detail, and Sales. Proven ability to standardize processes, drive revenue growth, strengthen customer experience outcomes, and build accountable, high-performing teams. I focus on operational consistency, coaching frontline leaders, and ensuring alignment with organizational objectives and OEM standards. My background includes General Manager and Sales Director leadership roles, with deep experience in both retail and wholesale environments. I prioritize disciplined execution, transparent communication, and practical solutions that respect established best practices while keeping an eye toward future growth. Known for developing people, improving workflow efficiency, and elevating profitability, I remain committed to operational excellence and long-term organizational stability. My approach is straightforward: support the team, know the metrics, execute the plan, and continuously refine for better outcomes.
As Sales Manager at Teton Toyota, I oversee daily sales operations, lead a high-performing team of product specialists, and ensure our customers receive a consistent, transparent, and relationship-based buying experience. The role focuses on developing people, maintaining strong showroom process discipline, and driving consistent performance aligned with long-standing dealership standards and manufacturer expectations. Key Responsibilities: • Lead, coach, and develop a sales team to achieve volume, gross, and customer satisfaction targets. • Maintain a structured sales process rooted in follow-through, product knowledge, and customer rapport. • Partner closely with Service, Parts, and Finance to create smooth, customer-focused experiences. • Review daily performance metrics, monitor lead engagement, and support ongoing training initiatives. • Uphold Toyota brand standards, compliance guidelines, and dealership traditions of service excellence. • Foster a culture of accountability, teamwork, and professionalism on the showroom floor. Approach: I believe strong teams are built through clear expectations, hands-on leadership, and consistent communication. My focus is on fundamentals relationship selling, meaningful customer interactions, and disciplined daily habits. This is a forward-looking environment where we honor how the business has always been done, while continually improving execution to meet our customers’ needs. Outcomes: • Increased customer satisfaction by reinforcing structured engagement practices. • Strengthening team capability through ongoing coaching and training. • Supported long-term growth and sales integrity through process consistency. If you’re interested in collaborating on sales leadership, team development, or driving operational performance within the automotive retail space, I’m always open to connect.
Led Accessories, Rental, and Detail operations across nine dealership locations, focusing on consistent process execution, customer experience, and department profitability. Provided structured oversight, coached department leaders, and ensured each location aligned with group priorities and OEM expectations. Key Functions: • Developed and maintained standardized operating policies, workflows, and performance expectations to ensure consistency across all stores. • Drove accessories sales growth through structured presentations, merchandising, pricing alignment, and ongoing product knowledge training. • Managed rental fleet strategy to support customer needs, warranty service, and internal utilization targets. • Maintained detail department quality standards to support reconditioning efficiency and retail service offerings. • Reinforced customer service expectations and ensured timely resolution of issues to protect CSI and long-term trust. • Recruited, trained, and coached managers and staff, providing ongoing performance evaluations and development planning. • Tracked revenue, labor utilization, and margin performance, using KPI trends to identify opportunities and corrective actions. • Collaborated with marketing to support brand consistency in digital, showroom, and service lane messaging. • Delivered monthly reporting and performance reviews to senior leadership with clear action plans. This role strengthened organizational alignment, departmental accountability, and team capability, supporting stable long-term growth and a consistent customer experience across the group.
National Sales Director – Ford Accessories (Great West FAD) Provided direct leadership across national, regional, and zone teams while overseeing territory managers, customer service operations, and four distribution warehouses servicing 220 dealerships across 10+ states. Focused on scalable growth, territory development, and disciplined execution to drive year-over-year accessory revenue performance. Key Responsibilities: • Led daily coordination with Ford corporate teams to ensure alignment with national accessory strategy and program requirements. • Directed regional sales and customer service teams, ensuring consistent field execution and strong dealer support. • Built and executed wholesale accessory sales plans to increase dealer adoption and grow product penetration. • Developed annual sales and gross profit targets by analyzing market conditions, product performance trends, and competitive activity. • Established sales quotas and territory objectives; projected volume needs for existing and new products. • Designed and implemented field sales action plans to support program rollout and dealer engagement. • Monitored sales performance, market shifts, and economic indicators to maintain share and revenue stability. • Managed staffing, scheduling, and performance expectations to support operational workflows and service levels. • Coached and developed team members through measurable goals, ongoing mentorship, and performance reviews. • Maintained industry and product expertise through continuous learning and professional networking. Core Competencies: Sales Leadership • Territory Management • Dealer Network Development • Negotiation • Sales Planning • Performance Coaching • Relationship Building • Market Strategy • Budget Development • Staffing & Talent Management • Advanced Technical and CRM Skills
General Manager / Executive Manager Accountable for full dealership performance across Sales, Service & Parts, Body Shop, and Accounting/Finance. Ensured disciplined execution, operational consistency, and profitability while maintaining strong customer satisfaction and team culture. Key Responsibilities: • Directed all store departments to achieve revenue, gross, and net performance objectives. • Set strategic goals, guided daily operations, and ensured alignment with OEM and corporate standards. • Recruited, selected, and developed leadership talent for Sales, Finance, and Service Management roles. • Drove customer satisfaction outcomes through process adherence, accountability, and continuous improvement. • Led internal promotions, events, and marketing initiatives to build traffic, brand presence, and community reputation. • Oversaw budgeting, forecasting, and financial analysis to support sustainable profitability. • Strengthened employee engagement and customer retention through relationship-building and a focus on professional culture. Core Competencies: Operational Leadership • P&L Management • Talent Development • Customer Experience • Financial Oversight • Cross-Department Coordination • Performance Coaching • Strategic Planning
General Manager / Executive Manager Directed full dealership operations across Sales, Service & Parts, Body Shop, Accounting, and Finance to ensure sustained profitability, operational discipline, and a strong customer experience. Key Contributions & Responsibilities: • Led cross-department teams to achieve revenue, gross, and net profitability goals. • Recruited, hired, and developed Sales, Finance, and Service leadership talent to strengthen bench and performance. • Set strategic objectives, monitored daily operations, and coordinated financial analysis, reporting, and record compliance. • Maintained adherence to organizational policies and OEM standards across all operational areas. • Managed budgeting, staffing, performance reviews, training programs, scheduling, and vendor/contract negotiations. • Built customer and supplier relationships to support sustained retention and long-term account development. Performance Highlights: • Consistently achieved 90%+ CSI scores in both Sales and Service; ranked 16/132 in Sales and 1/132 in Service Zone rankings. • Maintained GM PASE/RIM compliance above 90% across all measured parts and service categories. • Improved service retention above national baseline year-over-year. • Delivered measurable growth with vehicle gross up 18.7% YOY and unit sales volume up 16.4% YOY. Core Strengths: Operational Leadership • P&L Management • Talent Development • Customer Experience Excellence • Financial Oversight • Strategic Planning • Vendor Relations