New York City Metropolitan Area
Technical Skills Desktop: Windows; Macintosh; Android; Linux Administration: Google Workspace Admin, Cisco Meraki Admin, GoToConnect Admin, Jamf Admin, Canon Printers Admin, Sophos Antivirus Admin, Zoom Admin, MS Office Admin, Adobe Creative Cloud Admin, OpenDns Admin, Zendesk Admin Software: Microsoft Office Suite, Google Applications, Android, Antivirus, Internet Browsers, VPN, Blackbaud Hardware: PC’s; Apple Devices; Chromebooks; Mobile Devices
First point of contact for faculty support issues. Oversaw school-wide back-up system. Updated, set up, and deployed images. Responsible for Business Office support. Responsible for Websense proxy server. Responsible for technology inventory control.
Updated, set up, and deployed Macintosh images. Investigated and resolved connectivity issues. Worked directly with Director of Technology to resolve PC-related issues. Relocated workstations and updated inventory. Worked with the Business Office to resolve software problems.
Responsible for desktop support for 1400 plus corporate and retail customers Collaborated with internal workgroups to resolve network related issues Monitored existing and updated recording/inventory systems Participated in software and hardware deployments and upgrades Led small teams to troubleshoot and resolve tactical issues Led internal process improvement initiatives Collected data to support the technical analysis necessary to develop business cases Responsible for resolving daily tickets and first escalation point for complex tickets
Supervision of desktop support for 2500 plus internal clients Management of a team of eight employees and one consultant Administration of day-to-day desktop issues and approval of invoices Testing of new applications and upgrading of existing packages Preparation of reports Coordination and management rollouts of new hardware and software Oversight of external Chase vendors' support operations Interaction with internal departments to resolve client issues Review of daily work performance to ensure that service level agreements were met
Supervised desktop support for 1200 plus internal clients Interviewed and hired consultants for projects Managed team of five consultants Evaluated consultant work performance and prepared consultant contracts Reviewed and assigned helpdesk tickets and remote access deployment requests Maintained inventory and ordered supplies Prepared reports for senior management Developed and maintained remote access images Reviewed and updated workstation and laptop deployment procedures Deployed and troubleshot palm pilots and blackberry devices Supervised day-to-day operations Supervision of level three support for three independent sites for six hundred plus remote access users Interfacing with and assisting a multitude of internal clients to develop and design remote solutions Supervision of three consultants; administration of day-to-day desktop issues and approval of invoices Project management - preparing reports, coordinating and managing client re-deployments Overseeing external chase vendors support operations Interaction with engineering and server groups to resolve client issues
Responsible for C.P.L.R. and F.R.C.P. procedure questions Docketing calendar dates for Litigation calendar Revising attorney and motion ticklers Reviewing and preparing documents for service and filing Maintaining office of court administration records, form files and the firm notary public records.