West Midlands, England, United Kingdom
Looking after the day to day duties of a team of technical service engineers working across the UK in customer offices
I currently look after the Birmingham office for Irwin Mitchell solicitors and act as point of contact for end users and a point of escalation for fellow colleagues. I have been able to support ongoing projects and problems management with the customer and 3rd party teams. I have also been fortunate to work with key individuals from the customer to look at and make changes to customers set up and day to day use of the equipment.
My time here was spent working on a project team for a high level government contract. My main responsibilitys here would be to answer incoming calls from my client in a quick and professional manner with this I would have to find out what the actual problem is that the user is experiencing. I would then proceed to use a wide range of tools to try and fix the issue or supply a temporary work around for the user. If I was unable to fix the issue there and then I would send the issue forward to the correct team. During my time here I was also part of a project team for my client which assisted with the technology roll out across many of the clients estates . The ticketing system we would use to log all the issues was service now
During my time here i would make outgoing calls (average 300 a day) to potential customers with the intention to generate a sale over the phone with a range of payment options. I would build a repour with the customers as quickly as possible so i could process the transaction as smoothly as possible.
My main duties whist working here were meeting & greeting patients on arrival to the center, checking the patients had arrived in time for there pre-booked appointments. I would have to check and verify the patients details with correct members of staff and the patients themselves. Once the patient had received there Covid-19 vaccine I would monitor there well-being for the set period with escalating any potential issues that may arise whilst being fully compliant with health & safety and government guidance for social distancing.
My main responsibilities were looking after customers ensuring they were safe during the building and the queue outside the building ensuring social distancing guidance was met. Another way of keeping all the staff and customers were kept safe was ensuring deep cleans of the building and the outside was conducted regularly. Each day was different and once the customers were in the building i could be on registration collecting the customers information correctly, or i could be in the test zone talking the customers through the test making sure it was done correctly. I could also be on test processing ensuring the tests were done correctly, the final test operative role i could do is also recording the tests at the correct time. I also had to deal with many customers who suffered from a language barriers . During my time I also acted as shift lead on numerus occasions which meant i had to check and keep stock levels to a standard and help coordinate staff breaks, i also had to help deal with any enquires from staff or customers.