Greater Hamilton Area
I lead Global Air Operations Supply Chain for Flight Centre Travel Group; a remit covering Air Distribution, Content Management, Ticketing and Fulfilment, Refunds, Air Variance, Supplier Payments, and our Air Distribution Systems across Sabre, Amadeus, Travelport, and TPConnects. The scope is genuinely global. My teams operate across Australia, New Zealand, North America, the UK and Europe, Asia, and South Africa, working alongside our offshore Travel Operations in Jakarta. The work sits at the intersection of operations, technology, and commercial strategy; it requires comfort with frontline teams, senior leaders, GDS partners, and platform vendors in equal measure. Three things have my attention right now. Scaling and standardising fulfilment delivery across regions without losing local nuance. Building the case for AI-enabled automation. Lifting capability across our onshore and offshore teams so the operating model is sustainable, scalable and not just functional. 21 years at Flight Centre has given me a wide view of the travel supply chain; from product support through Global Leadership. I've led through crises, restructures, platform migrations, and the kind of operational pressure that only comes from running mission-critical air operations at scale. I'm interested in connecting with peers in air distribution, travel supply chain, GDS strategy, NDC, supplier and vendor management, and global travel operations leadership.
Own the global strategy and operational performance of air fulfilment across AUNZ, North America, UK and Europe, Asia, and South Africa Lead the GDS platform portfolio across Sabre, Amadeus, Travelport, and TPConnects; including level 3 Support, release governance, vendor management, and platform stability. Direct a multi-region operating model spanning onshore teams and our offshore hub in Jakarta; balancing cost, capability, and regional accountability Drive transformation across regional restructures, shared-service consolidation, and AI-enabled automation. Partner with regional GMs, Finance, Supply Technology, and external suppliers on commercial, operational, and technology decisions Lead crisis operations including large-scale refund backlog recovery, coordinating across multiple regions and time zones Partner with regional GMs, Finance, Supply Tech, and external vendors on commercial, operational, and technology decisions
Stepped into a global remit during the post-pandemic recovery, focused on stabilising and modernising the fulfilment platform landscape across regions. Led platform strategy and operational performance across the global fulfilment technology stack Coordinated GDS and distribution platform priorities across regional operations teams Built the foundation for the broader Global Fulfilment Leader role, including operating model design and supplier engagement Partnered with Supply Technology on platform roadmap, defect management, and release prioritisation
Held global responsibility for air distribution product across Flight Centre's leisure business during a period of significant industry disruption. Owned air distribution product direction across leisure brands globally Worked across GDS partners and airline suppliers on content, distribution, and commercial outcomes Led platform and process decisions that shaped the post-pandemic recovery of air operations Partnered with regional product, technology, and operations leaders to align global strategy with local execution
Led national transformation and GDS strategy for the New Zealand business; bridging frontline operations, technology, and commercial outcomes. Owned GDS strategy and platform performance for the New Zealand business Led business transformation business and initiatives across processes, systems, and capability, including Program / Project Management, Change Management and Business Analsis and Improvement. Partnered with retail, corporate, and wholesale brands on operational and commercial change Built the foundation for the global remit that followed
Led a national team of 11 Air and Product Managers driving sales, product strategy, and capability across the New Zealand retail network. Drove preferred product sales through coaching, capability development, and product strategy across team leaders, assistant leaders, and consultants Led strategic planning through weekly and monthly business cadences Delivered and maintained Flight Centre's Expertise Programme nationally Managed crisis response across operational and supplier disruptions Built and maintained relationships with senior internal stakeholders and preferred suppliers In addition to my primary role as Air and Product Manager Leaders, I also held a secondary role as Supplier Relations Manager, Handling the commercial relationship across our Adventure, Finance and Insurance portfolios.