New York, New York, United States
Sigma Computing is the first company to truly deliver on the promise of self-service analytics and business intelligence (A&BI). Inspired by the spreadsheet knowledge workers were raised on, the Sigma Spreadsheet interface empowers anyone - from the data team to analysts and domain experts at every level- to analyze data, without code or extracts, and make insight-driven decisions quickly. Sigma is powering an iterative and community-driven approach to A&BI that aligns business goals with analysis and frees data experts to focus on more innovative, fulfilling initiatives. - Manage a team of 8 CSMs - 570 accounts and $25M ARR - Launched a Scale and Digital initiative
Slack is the only platform that can help enterprises transform how they collaborate at scale for both internal communication with employees but also for external communication with partners, vendors, and customers (via Slack Connect). My job is to ensure this happens and I take pride in delivering for my customers. -Q3 '22 Company Customer Success Award for Customer Management -Manage 3 accounts totaling 4.49m AOV, 45.76K Billable Active Users, and growth potential to 150K users -Strong risk mitigation with 98% retention rate over all managed accounts -Successfully attributed to 3.56m ACV upsells in '21 with current pipeline of 2.23m -Navigated large complex organizations while driving alignment with administrators, users, and C level executives at public companies -Have deep domain expertise, product knowledge, business acumen/strategy, and thought leadership to drive specific outcomes -Monitored metrics and developed actionable insights to improve efficiency and performance.
Squelch is a customer experience optimization solution that uses cloud-based deep analytics, AI, and machine learning technologies to deliver intelligence in real-time and promote best practices within customer support and success organizations. - First Customer Success hire in charge of managing first customers while in parallel building out all end to end processes from onboarding to renewals - In charge of building out recruiting, hiring, training, and retention processes