Haymarket, Virginia, United States
With a career that began as a Software Developer, I have progressively advanced to roles requiring expertise across almost every aspect of IT operations and development. My journey has taken me from Applications Developer to Vice President of Software Engineering at Citicorp Global Technology Infrastructure. Currently, I am a hands-on Technical Delivery Manager, overseeing software development and application operations for over 80 enterprise applications. This experience has given me a deep knowledge in project management, design, implementation, and operations of large, complex, cloud-based automated information systems in various technical and functional environments. I have a good working knowledge of AWS and Azure cloud environments and specialize in case tools, content management, and translating customer business needs into technical solutions.
As a Technical Service Delivery Manager, I lead Operations, Development, and Security teams, managing an extensive portfolio of 80 applications at a Federal Agency. My responsibilities encompass development and support processes for over 80 applications, requiring 40,000 hours of release work annually. Key Contributions: • Application Portfolio Support: Spearheaded planning and design, coding practices definition, estimation, project initiation, and requirements management for applications modernization efforts and enhancements. • Service Delivery: Oversee Agile processes, ITIL service delivery, application operations, security, and troubleshooting. Ensured program-level SLAs for system uptime and incident response. • Security Initiatives: Led USAID’s “Shift-left” approach, securing source code assets and supply chain protections. Conducted Alternatives Analysis (AoA) code security tools, recommended and ultimately implemented the Veracode SaaS product for improved source code security. • Cloud Solutions: Evaluated multiple cloud-based PaaS providers as part of AoA for a new Development Information System. Presented recommendations for Azure PaaS to USAID senior managers and stakeholders. • Case Management Solutions: Subject Matter (SME) expert for case application implementations across various Agency offices (e.g., Contracts, Finance, Payments, Audit) to define, develop, and implement workflow and standard document and records management applications. Implementation included approximately 100 case types supporting business processes for over 4000 users. • Subject Matter Expertise: Served as SME for Documentum-based case applications, including the Agency Secure Image and Storage Tracking System and the Agency Correspondence and Tracking System. • Applications Security Team: Established a new team to focus on security vulnerability management, ensuring portfolio-wide continuous monitoring, vulnerability management, and systematic remediation efforts.
• Managed six software development Project Managers, either as direct reports or matrixed. • Managed multiple web portal applications developments. • Developed project cost estimates, Statements of Work (SOWs), and requirements specifications. • Interacted with customers to coordinate and identify cross-enterprise solutions. Most applications were in support of an international portal for 48,000 users.