Jo Glass

Chief of Staff - Exec Board ꟾ Strategic Business Transformation ꟾ Women in Tech Advocate

Zurich, Switzerland

About

I am an experienced Chief of Staff, working with C-suite and Board Directors with a successful track record in delivering complex global business transformation initiatives scaling for growth in highly dynamic environments. I operate on consistent principles; growing our business using a flexible, entrepreneurial approach but never deviating from the objective of delivering tangible results and clear outcomes, alongside my core values of creating trusted relationships and bringing people with me on the journey. Underpinning all this is my passion for creating a high-performance workplace culture, including establishing and driving our EMEA Women in Tech community, as well as using my coaching experience to support others in being their best in all they do.

Experience

  • SoftwareOne ()
    • Chief of Staff
      Jan 2026 - Present · 7 mos

    • Global Partner Lead - Google
      May 2024 - Dec 2025 · 1 yr 8 mos

    • Chief of Staff to the Exec Board
      Jan 2023 - May 2024 · 1 yr 5 mos

  • Co-Founder at EKLYPSS Advisory & Executive Coaching services
    Mar 2020 - Jan 2025 · 4 yrs 11 mos

    EKLYPSS is offering advisory and executive coaching services. We partner with executives, teams and organisations on strategic challenges and opportunities.

  • Rackspace Technology (15 yrs 1 mo)
    • Director of Strategic Operations
      Dec 2013 - May 2021 · 7 yrs 6 mos

      Leading the delivery of large scale Business Transformation programs, defining strategic goals, and orchestrating their successful delivery across EMEA, APJ and the US. Areas of expertise include geo-expansion, GTM strategy, pre- and post- M&A integration, corporate compliance, culture & engagement.

    • Interim Managing Director
      Aug 2020 - Feb 2021 · 7 mos

      Provides operational direction for the assigned corporate locations within International, overseeing resource allocation, international pricing, corporate development, risk management, FP&A, and market expansion strategies & business cases.

    • Director Of Operations, Rackspace Asia (interim)
      Mar 2018 - Jan 2019 · 11 mos

      Lead the post-acquisition business transformation for Rackspace Asia. Responsible for delivering successful integration. Responsible for leading and coaching the Service Delivery and Technical teams through a period of extensive change whilst maintaining delivery of world class customer service.

  • Cable & Wireless Communications (5 yrs 8 mos)
    • Program Manager, Global Service Operations
      Aug 2005 - May 2006 · 10 mos

      Appointed to program lead role, responsible for migrating customers to the C&W Next Generation Network.

    • Operations Manager, Global Service Operations
      Oct 2000 - Aug 2005 · 4 yrs 11 mos

      Ran 24x7 global operations department, supporting global Enterprise customer base.