Hyderabad, Telangana, India
Seasoned Senior Management professional with 21 years of experience in risk management, control management, and leading complex initiatives designed to mitigate current and emerging risks. Adept at driving business-specific risk programs, implementing risk-mitigation strategies, and providing consulting expertise to business leaders for proactive risk management. Proven ability to collaborate across business units, lead virtual teams, and implement risk controls that improve business performance and minimize exposure. Currently serving as Chief Control Officer – Global Payments Services at HSBC International Bank, with a focus on process excellence, operational risk, and strategic leadership. Other roles include Managing Large teams in Operations, Projects, IT, Vendor Management, Incident and Problem management. ITIL and PMP trained.
• Leading complex initiatives aimed at mitigating current and emerging risks within Global Payments, ensuring comprehensive control management frameworks are in place to address operational and financial risks. • Collaborate with business groups to evaluate and assess the impact of decisions on risk management and provide expert guidance on implementing risk-mitigating strategies. • Monitor and assess the impact of control decisions and ensure risk exposure is minimized by regularly evaluating risk reports and making necessary adjustments. • Design, implement, and refine risk monitoring processes and control systems to improve reporting accuracy and reduce risk occurrences. • Lead and participate in virtual teams, driving cross-functional collaboration to align risk objectives with business goals. • Consult with business leaders to identify and address risk-related concerns, ensuring comprehensive strategies are in place to reduce vulnerability and enhance business continuity.
• Drive operational transformation by identifying key risk exposures, mapping control gaps, and coordinating with stakeholders to strengthen governance within Payments and Credit Services. • Partner with senior risk, compliance, and audit teams to close control issues and embed effective control monitoring in alignment with HSBC’s Non-Financial Risk Framework (NFRF). • Oversee control testing programs, thematic reviews, and risk-based audits to ensure alignment with enterprise-wide control expectations. • Support senior leadership with risk appetite dashboards, operational loss trend analysis, and KRI reporting to influence credit operations strategy. • Designed and executed operational risk management strategies for Wholesale Credit Services, covering customer onboarding, credit assessment, documentation, and drawdown processing. • Monitored adherence to global credit policies, managed SOX control mapping, and ensured compliance with all relevant regulatory standards. • Led cross-border collaboration between India and UK teams to optimize process efficiency, resolve audit findings, and drive operational risk remediation plans. • Developed and maintained robust Issue & Action Management processes ensuring timely closure of control gaps and effective root cause analysis. • Mentored a high-performing team of risk officers and control analysts, creating a culture of ownership, transparency, and proactive issue resolution