North Macedonia
Experienced professional with wide range of business coverage – Strategy development, Operational management, Process development and automation, Workforce knowledge management and Customer experience development.
B2B strategies development and execution; Process management – development , optimization and automation; Incentive models development; Training management; Sales plans development and analytics; B2B Project management.
Management of sales in own shops - residential and business; Creating strategies for achieving sales results - goals vs. resources; Quality management of direct sales force; Own shops network coverage and optimisation; Maintenance high level customer experience standards; Ensuring proper functional environment in own shops.
Creating strategies for achieving sales goals; Process management – development and automation; Incentive models development; Training management; Sales plans development and analytics; Partners incentive calculations management; Ensuring high level customer experience standard via all sales channels; Sales projects management.
Sales Process management – development and automation, Front line systems development, Ensuring high level of customer experience in sales channels, Training management, Reporting development and analytics ,Partners incentive calculations mng.
Sales force Knowledge management; Preparation and execution sales trainings; Training concepts development; Ensuing high level quality standards of sales representatives.
Sales advisor for cellular phones, mobile contracts and other telecommunication equipment in company partner of T-Mobile. Repairing and maintenance telecommunication equipment – primary cellular phones.