Ordu, Türkiye
I have over 7 years of experience in Customer Service, Export Operations, and International Trade, managing the complete order-to-cash process from order entry to final shipment and invoicing. I have advanced knowledge of SAP Sales & Distribution (SD) and have been actively using SAP for more than 5 years. My responsibilities include order management, order planning, shipment coordination, export documentation, customs-related processes, and customer communication throughout the entire supply chain. I am experienced in preparing and controlling export documents, coordinating ocean freight shipments, managing container operations, and ensuring compliance with international trade and customs requirements. I work closely with logistics providers, freight forwarders, customs brokers, production teams, and customers to ensure on-time deliveries and efficient operations. My experience in both field and office environments has helped me develop strong problem-solving, analytical, and communication skills. I am highly organized, detail-oriented, and capable of managing multiple priorities in fast-paced international business environments. Key areas of expertise: • Export Operations • International Trade • Order Planning & Order Management • Customs Documentation & Procedures • Shipping Documentation • Ocean Freight & Container Shipments • Logistics Coordination • Customer Service • SAP SD • Order-to-Cash (O2C) • Supply Chain Coordination