Rome, Latium, Italy
With an innovative perspective of leveraging best possible strategies, I demonstrated expertise in business process reengineering, business development, and project management while preparing budgets under challenging deadlines. Businesses are well-retained with a data-driven approach, and for this, I define the best scenarios to activate and adopt new operating models in the companies I worked at. In my previous job experiences, I always followed the project alignments with schedule management, cost and risk control, and communication support. As a result, today, I am an accomplished project manager with years of professional experience in operation management solutions in the Airline Sector. As a sincere and dedicated source of success for companies, I believe in conducting financial forecasting and market analysis to predict the results before getting into any project. In all my experiences, it helps me reduce cost, access trends, and better understand where I stand at managing high-budget projects. I am highly competitive against myself and others. With this point of view, I assisted in successful implementation of digital plans by transforming operational models and business plans as a senior manager. My intellectual curiosity always drives me to learn more about management strategies in different industries. Therefore, I would be very happy to be a part of any organisation or company that benefits from my previous skill set and areas of expertise. If you have an opportunity, please don’t hesitate to contact me at [email protected]. Core Competencies: | Business Transformation | Strategic Planning & Implementation | Change Management | Organizational Growth | Team Building & Leadership| Fixed Asset Management | Training & Development | Budgeting & Forecasting | Resource Optimisation | Financial/Feasibility Analysis | Risk Mitigation | Portfolio Management | Cost Reduction/Avoidance | Process Improvement | Stakeholder Engagement | Problem Resolution | Performance Evaluation | Technology Integration
I ensure, in an integrated and cross-functional manner across all physical and digital touchpoints, the definition and execution of ITA Airways’ Customer Experience strategy throughout the entire travel journey. This includes conducting competitive intelligence analysis; developing CRM and customer engagement campaigns; listening to and monitoring perceived and delivered service quality; and designing and improving products and services (onboard, at the airport, and in lounges), while fostering a service culture focused on kindness, empathy, and attentiveness at every customer touchpoint. Key Accomplishments: ►Lead the cross-functional definition and execution of ITA Airways’ Customer Experience strategy across all touchpoints, leveraging market and competitive analysis, customer feedback insights, and CRM-driven engagement initiatives to optimize the end-to-end customer journey. ►Oversee the design and continuous improvement of onboard products, cabin interiors, and inflight entertainment and connectivity, as well as airport and lounge services, ensuring technical and operational feasibility in collaboration with relevant functions. ►Drive initiatives to enhance service performance and customer satisfaction, while fostering a customer-centric culture based on empathy, attentiveness, and service excellence, supporting digital transformation and process optimization
I take care of development and execution of Programs with Internal and External Stakeholder ensuring the integration of all layers of the operating model in collaboration with the strategic business functions. I lead the collaboration in a cross functional way, to enable synergies among Companies related to the aviation industry in order to take advantage in terms of best practices sharing, identification of win-win solution, vision enlargement for global benefit. Key Accomplishments: ►Guarantee Program Management activities by defining the prioritization of programs/projects in line with the strategic plan, monitoring the progress and consistency of the deliverables with respect to the targets. ►Analyse company processes, ensuring their integration with commercial and industrial partners also through the management of working groups aimed at developing coordinated operating models inside and outside the Airport infrastructure. ►Develop analysis of data/information relating to industry analysis and related reporting intended for the CEO and shareholders, consolidating business data and economic data. ►Support Top Management in the coordination and follow-up of Executive Meetings
As a senior manager, my core task is to monitor accurate implementation of company policies while carrying out task by coordinating and consolidating industrial plans. To ensure business success, I manage clients' relationships and build healthy relationships with them. For instant and rapid growth of company revenue, I adopt different practices in management forums. To communicate risk management plans and mitigating solutions with stakeholders and sustainability teams, I improved yearly and quarterly plans by setting goals and preparing roadmaps of all projects under my supervision. Key Accomplishments: ► Identified and defined business scenarios through data-driven approach and confirmed activation, dissemination, and adoption of a new operating model in company. ►Authorised sustainable model choices and scenario designs while developing and executing sustainability strategy and oversaw corporate social responsibility. ►Achieved optimal performance by reviewing and applying policies and procedures with great care. ►Led CX initiatives by identifying and developing concepts for successful journey of new customers. ►Transformed operational models and business plans to support successful implementation of digital plans.
For quick advancement in organisation's processes, I utilised business and project management techniques to handle complex projects. To align all ongoing operation and project flow evaluations, I arranged meetings where all members reviewed projects and gave their suggestions. On some occasions, the reviewed projects convert into published reports. Key Accomplishments: ►Offered best experience to clients by improving commercial synergies to provide complementary products during journey. ►Introduced customer feedback plans to enhance customer retention by improving sales, booking, check-in, and service recovery processes. ►Explored ways for customer ease to connect flight and rail networks by purchasing single tickets.
An innovation in any business is the key to success. To accomplish this for my projects, I coordinated with external stakeholders of other Airlines and third parties to improve several business projects. To ensure successful conclusion of projects, I always develop a standard set of practices, principles, and templates for managing projects in compliance with company policies. For the company's growth, I led portfolio management projects and on-time risk migration that resulted in the advancement of processes and guarantee of success. To reduce cost, access trends, and improve work performance, I conducted financial forecasting and applied competitive intelligence on every project. To determine project viability, I reviewed M&A proposals and performed feasibility analysis as a general practice to be on the safe side. Key Accomplishments: ►Sold pre-paid vouchers and featured new products by collaborating with Option Town. ►Presented “paid first checked bag” along with extending light flare on the long-haul sector as already applied on domestic and international routes. ►Executed ‘single ticket’ strategy for AZ network in conjunction with bus journey to Perugia. ►Supplied new to all faculty and workers at airport, including ground staff and flight attendants.
As a fleet analyst, my core task was to manage all fleets' performance while gaining maximum business. I did this by successfully performing route analysis and building remarkable partnerships with major manufacturers. In addition, with my hands-on experience in fleet information management systems, I offered variable recommendations to improve workload. Key Accomplishments: ►Applied cost accounting methods to report effectiveness of various maintenance procedures and fleet replacement policies ►Optimised performances by conducting route analysis in liaison with major manufactures. ►Developed exceptional business plans while determining new routes, contracts, and market conditions. ►Guaranteed smooth and effective running of all fleets within budget by overseeing all actions before deadlines.
During this role, I Installed new services on all Alitalia networks for project “Service 2005-2008” acts by actively contributing to management activities. To successfully execute plans with visible profit, I contacted projects leaders and negotiated project matters. As relationship building is vital for any project, I build a profitable relationship with new clients as a team leader. Key Accomplishments: ►Provided product information, flights availability, estimated costs of all projects and built relations with high-level executives. ►Followed company rules and policies while creating and implementing corporate sales tactics for key decision-makers.
− Planning of mechanical members; − Calculation, definition and dimensioning of mechanical system; − Technical and commercial interface with external customers.
− SICRAL 1B SHF LNA Beam Former Assy: Static analysis, Thermo-structural analysis, Venting analysis, Dynamic analysis (Modal, Random) − BOEING Satellite System P904 Solid State modulator Assembly: Static analysis, Bending/Panel Deflection compatibility analysis, Thermo-structural analysis, Venting and Air-Impingement analysis, Dynamic analysis (Modal, Random), Fatigue Analysis