Berlin, Berlin, Germany
As a dedicated financial professional with a Master’s degree in Law from the University of Trento (Italy), I bring over five years of experience in Credit Collections, with a strong focus on the German and Italian market. At Mercedes-Benz Bank Service Center GmbH, I have developed deep expertise in the pre-legal and early stages of the collection process, consistently negotiating and implementing settlement agreements that optimize recovery outcomes. Since August, I have taken on a Senior Credit Collection Specialist role, further expanding my responsibilities and knowledge within the German Team. Fluent in Italian, German, and English, I effectively manage complex communications across diverse clients and stakeholders. My multilingual capabilities, combined with a strong understanding of legal frameworks and customer behavior, allow me to tailor strategies that improve payment performance while maintaining strong client relationships. Passionate about leveraging data-driven insights to improve payment behavior, I am always looking for innovative ways to enhance the collections process, mitigate risks, and foster mutually beneficial solutions.
Develop and implement targeted collection strategies that align with company objectives by assessing risk profiles and payment probabilities throughout the Early Stage and Pre-Legal phases. Ensure full compliance with internal policies, operational risk controls, AML and general regulatory standards. Proactively identify and execute effective debt resolution solutions to address outstanding balances, while maintaining accountability for reducing delinquency across an assigned portfolio. Leverage customer payment behavior insights to drive timely payments, enhance cash flow, and improve the overall financial health of the organization.
Booking Management & Backoffice Operations | Complaints Resolution | Icall & Ecall – Automotive Sector
Credit Recovery investigation company in Trento, Italy. Responsible for the registration of the company in the Supplier Registers, in order to participate in Procurement Process