Bengaluru, Karnataka, India
Seasoned potential go-getter, perfectionist and trendsetter, with of 10+ years’ experience in Hotel Operations, Facility Management – Soft Services & Building Management, Engineering & Maintenance, Travel arrangements, Cafeteria Management, end-to-end Housekeeping Services for Corporate Environments. Currently docked as Product Support Analyst for Hotel Property Management Software. Areas of expertise: Front Office Operations, House Keeping Services, Cafeteria Management & Pantry Services. BEST EMPLOYEE OF THE YEAR - 2012 at Grand Mercure Hotel, Bangalore. Work Space Management with Project Planning & Execution, Vendor Management, Waste Management, Pest Control, Horticulture & Landscaping. Mail Room Services, Building Security & Access Management, Inventory Tracking, Stores Management. Handling end-to-end Procure to Pay Cycle, EHS, Fire & Safety Governance. Organizing Events & Town-Halls, Managing Meeting Room Bookings through Calendar Management, Health Club Aesthetics & Maintenance.
Workplace Services Delivery – Onsite & Offsite, Events & Engagement, Employee Experience, Travel, Accommodation, Transport Planning, F&B Services, Courier & Logistics, Projects & Venturing Spaces, Helpdesk Management, Data Analytics & Reporting, Cross Functional Support, Vendor Life Cycle, Budget, Transformation Programs, Ergonomics, App. Management.
Provide technical support for Infor Hospitality products with least TAT. Training and talking through the customers for all abilities of these software, for managing, creating and restricting Hotel Rates. Trouble shoot on issues for faster workaround and fixes, including CRS and all other peripheral integrations partners for simultaneous work flow and optimizing Hotel revenue. Handling both SaaS and On-premise products, with remote assistance.
Facility Operations. Core Housekeeping services, Security, Front Office, Meeting Room Calendar management and arrangements. Deployment & Duty Roster Planning. Training and SOP Designing. Coordination for Engineering and Maintenance Services. Cafe Operations, Menu Designing, Procurement, Inventory Management, Town Hall and Vendor Management.
End to end Facility Operations. Managed core Housekeeping, Security, Engineering and Maintenance Team. Cafe Operations, Procurement, Town Hall and Travel Arrangements. Space and Event Management.