Jarrow, England, United Kingdom
My name is Giovanni Sturiale and my capabilities encompasses of conceptualising and developing high-quality software solutions / web applications using latest technologies and tools. I possess deep understanding of networking technologies, troubleshooting methodology, and programming languages and tools. I am skilled in performing quality tests to ensure proper functioning and integrity of system, while remaining well informed of technological advances. My background includes building computer, developing websites, installing and configuring network infrastructures, and designing and maintaining up-to-date databases. I am excellent problem solver with tactical vision, keen bottom-line focus, and confirmed ability to identify root causes of problem and devising efficient solutions for the resolution of technical problems. With expertise in software development combined with my excellent time management and problem- solving abilities position me ready to thrive in challenging environments. A few highlights of my qualifications, abilities, and skills include the following: ☛ Competent to produce technical design documents for the development of new features and systems. ☛ Proven ability to quickly learn and master new skills, techniques, and technologies. Please feel free to contact me at [email protected] with any thoughts, comments, or questions about my work – I am always interested in making new professional acquaintances.
TMS Technical Support troubleshoots technical issues & provides 1st and 2nd line technical support to our clients,providing timely customer feedback, and support the roll-out of new software solutions across the Mandata Group. As a TMS Technical Support I am dealing with customers directly, as well as create excellent written (Email) and verbal communication (Phone). Responsibility : Ensure customer tickets are responded to and resolved within SLA. • Communicating with customers regularly with regards to their incident/problem/change request. • Maintain a high-quality service to our customers. • Managing multiple cases at one time, ensuring case notes are up to date. • Diagnosing and resolving incidents using remote access tools and verbal instructions. • Installing and configuring software. . Understanding mapping between different formats(EDI,XML,Log File) • Providing timely and accurate customer feedback. • Following up with clients to ensure the problem is resolved. • Supporting the roll-out of new software applications. • Testing and evaluating new technologies.
I manage a wide range of tickets, troubleshoot customer issues via online meetings, email, phone calls while maintaining thorough documentation on each customer issue through a Team Support internal ticketing system to track new feature requests, issue statuses, and resolution. Collaborate with professional services, development, and sales for escalation of issues. Help current customers understand technical aspects of ERP plant maintenance, SAP System, Q4 Engica Safety (CMMS) System and Prometheus Group programs and configurations. Create functional and technical documentation for new products to support. I Manage, help, and guide a small group of two people in US through weekly teams meeting to discuss customers tickets issue and help them to find a solution for them. Related Skills: Experience translating technical concepts and solutions to non-technical audiences. Value that I achieved at Prometheus Group. Management skills. communication skills, information management. Strong analytical and problem-solving skills. Experience with troubleshooting and ticket escalation. Following are the highlights of the value I achieved at Prometheus Group. ☛ Contribute to the long-term strategy of our product offerings by identifying client's current and future needs. ☛ Work with clients' cross-functional teams in managing large international accounts. ☛ Assist in new customer implementation and manage client program updates. ☛ Assess business impacts of customer issues so they can be prioritized accordingly ☛ Establish a solid working relationship with each customer so the customer feels comfortable being honest and forthcoming with all issues they encounter in their interactions with Prometheus Group. ☛ Demonstrable ability to successfully interact in technical discussions.
In this capacity, I oversee the successful renewal of 2T contracts across multiple South and France regions, such as Spain, Portugal, Italy, Greece, Israel, Malta and Cyprus, and France, while updating Salesforce on a daily basis. I lead direct reports to ensure smooth execution of business operations as well as deliver ongoing reporting to superiors and distributors. I build lucrative relationships based on trust with all clients to generate repeat business. I facilitate the elevation of revenue share and margins through implementing strategic business plans in coordination with supervisors. I present sales activity in Cisco Central Distribution level and GCS to support future decision making. Related Skills: Contracts Renewal, Direct Reports Leadership, Revenue Share and Margins Improvement, Training Session Execution, Sales Activity Reporting Following are the highlights of the value I achieved at Cisco: ☛ Executed training sessions pertaining to cisco tools and intellectual property for distributors to build their capabilities and knowledge. ☛ Served as a primary point-of-contact person for distributor’s services leads and AMs to address incoming questions. ☛ Sourced and acquired key opportunities across all countries in the South of Europe and France through collating and filtering data via CCWR. ☛ Presented promotions and passing on program information to distributors for promoting their interest and improving profitability, while promoting distributor emphasis on DIR achievement.
In this capacity, I managed a wide range of customer service related tasks, such as proactively following up existing customers during their subscription year, suggesting appropriate solutions, and forging lucrative client relationships. I resolved invoice queries through working in close collaboration with business departments. I assisted the value realisation of Adobe’s customers, ensuring customers renewed their software licences with Adobe. Related Skills: Purchase Order Placement, Invoices Generation, Company Framework Implementation, Cross-functional Collaboration Following are the highlights of the value I brought to Adobe System: ☛ Identified opportunities for additional licences, products, and services, facilitated the placement and modification of purchase orders, and processed and generated accurate invoices. ☛ Maintained continuous communication with individuals of all levels through implementing company framework.