Los Angeles, California, United States
I am a graduate from California State University, Northridge with a degree in Business Management. I am a motivated and skilled individual seeking new opportunities in IT support. Through completion of the Google IT Support Professional Certificate, I developed skills in customer service, networking, operating systems (including Windows and Linux), system administration, and security. My training included hands-on practice in these areas. I am passionate about continuously learning in the IT field and supporting people to solve their technical problems. I pride myself on my positive attitude, honesty and demonstrating integrity at all times. My past and present experiences have helped me build outstanding interpersonal and customer service skills, and I have improved my time management and organization. Those experiences have also helped me improve upon my verbal and written communication in both English and Spanish to present value propositions and sell ideas through a multitude of methods. To add on to that, I am confident using Microsoft Word, Excel, and PowerPoint, and adaptable to learning new systems. I am eager to continue growing and learning.
• Consistently exceeded sales quotas, typically closing on 40 transactions and securing about $10,000 per week. • Negotiated with brand representatives to carry out the best financial deal and continue to sell their products • Reviewed and evaluated financial reports at the end of each month to ensure profitability for the business
• Experienced an end-to-end product life cycle, by designing a product concept to then launching the product that meets the needs of its end users • Implemented a marketing strategy for the product concept and launched a basic marketing campaign
• Performed budget analysis to guarantee sufficient funds for two sporting events per month for the youth from nearby neighborhoods • Created and organized excel sheets to maximize efficiency of all the departments in the organization • Assisted in budgeting and coordinating the annual LA84 Foundation Summit Researched data regarding youth health around the greater Los Angeles county
• Tutored 25 middle school students in Math and English with a focus to improve academic performance • Scheduled 25 progress meetings with each parent once a month to improve student performances • Developed extra curricular to integrate all middle school students