Greater Bolzano Metropolitan Area
Project Delivery Manager with 7+ years of experience in the IT sector and a strong technical background in networking and infrastructure. I lead and coordinate complex IT projects across multi-stakeholder environments, ensuring delivery on time, within budget, and aligned with quality standards. I act as the main interface between technical teams, business stakeholders, clients, and vendors, translating business requirements into actionable technical execution. My technical background enables effective communication with engineering teams and supports informed decision-making in operational and delivery processes.
Responsible for the operational coordination and end-to-end delivery of complex IT projects. • End-to-end delivery lifecycle management: resource planning, task assignment, and execution oversight • Monitoring of orders and projects, ensuring compliance with SLAs, timelines, and quality standards • Acting as the main interface between technical teams, sales organization, vendors, and clients (stakeholder management) • Supporting Key Account Managers in pre-sales activities and solution definition • Validating delivered activities and approving billing (service delivery control) • Driving process optimization and continuous improvement initiatives
On-site technical support for enterprise clients, delivering hands-on assistance on IT infrastructure and operational issue resolution. • Installation, configuration, and maintenance of IT systems and network infrastructure • On-site troubleshooting and resolution of technical issues • Collection of technical requirements and support for service activation processes • Collaboration with internal teams for the management and resolution of complex tickets