Sant Feliu de Llobregat, Catalonia, Spain
Vast professional history managing international operations in the automotive, new mobility, facility and outsourcing sector. Proven success in leading the successful delivery of high profile projects from the initial concept to completion. Commercially aware and can recognize opportunities to increase sales and enhance the visibility of the business. Utilises leadership abilities to motivate and inspire teams to deliver outstanding results. Strong communicator and multi-lingual and can converse at all levels. Establishes excellent relationships with colleagues, clients and key stakeholders. Proficient in strategy and planning, campaign management, auditing and compliance.
Lead national operations for remarketing, after‑sales, and customer experience. Oversee complete vehicle lifecycle: defleeting, inspection, refurbishment, maintenance, preparation, and resale across multiple channels. Develop pricing strategies and select the most profitable sales channels (online, retail, auctions). Optimize “time to sale” through process redesign and performance tracking. Manage business‑critical KPIs including turn rate, ASP, profitability per unit, and operational costs. Direct and coach multidisciplinary teams across logistics, after‑sales, remarketing, and customer support. Build and maintain strong relationships with transport providers, auction partners, workshops, and vendors. National ownership of B2C after‑sales processes: customer returns, Premium Cover services, billing, damage management, and dispute resolution. Train retail and showroom staff to ensure consistent service quality and customer satisfaction.
Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
Managing the daily business operations Leading the duties of the employees Ensuring the e-scooter fleet was maintained in excellent conditions Optimising the fleet portfolio Enabling customers to have a large selection of purchase options Establishing strong communications with Partners, Key Stakeholders, Rangers and Mechanics Maintaining relationships with external partners and city officials Leading the delivery of marketing campaigns Enhancing the business profile Achieving commercial growth Exceeded all top and bottom line targets and KPI’s Enhanced efficiencies by implementing robust department communications Improved audit results
Managing the operations and logistics of the European fleet Ensuring the fleet policy was current and compliant Improving costs, productivity, profits and efficiencies Managing the supply chain across the European Network Making sure orders were fulfilled Achieving KPI’s and targets Facilitating the role of Facility Country Manager in Italy, Greece, Spain and Portugal Leading the strategy and execution of building installations Reviewing technical specifications, contracts and processes Making sure that compliant safety protocols were present Performing property inspections and audits Identifying and escalating issues or concerns Producing reports on maintenance, repairs, safety and incidents Recommending issue resolutions Managing property leases, transfers and hand-overs Liaising with suppliers Organizing maintenance and repairs Implemented the European governance and new fleet policy for the EV transition
Managing the electric fleet and workshop operations Executing the new mobility, EV hub and charging concepts and infrastructures Adapting fleet operations to meet Italian and Spanish markets Performing supplier negotiations Agreeing commercially viable prices without detriment to the quality Establishing relationships with service providers, workshops and sales distributors Achieving utilisation, service life and repair duration KPI’s Improving processes and efficiencies Leading high profile projects from conception to completion Managed the launch and hub structure in Milan to process after sales reparations Established the governance and KPI’s across Southern Europe Appointed as the Project Manager to set up the new mobility fleet and care sharing service in Paris
Leading the fleet planning and activities in Madrid Producing the business model to incorporate purchasing, leasing and renting Preparing fleet strategies Managing fleet and service contracts Agreeing SLA’s and KPI’s with suppliers Monitoring fleet and team performance Achieving targets Ensuring of optimal fleet availability Organising repairs and maintenance Processing claims Performing data analysis Administering budget variations Analysing the EV charging process and charging centre concepts