Greater Barcelona Metropolitan Area
I am a multilingual professional with experience in digital operations, trust & safety, and content moderation, helping global platforms ensure safety, compliance, and a positive user experience. I’m skilled at managing incidents, analyzing risks, and resolving complex cases with discretion and empathy. Before moving into digital operations, I worked over 15 years in the hospitality industry (luxury hotels and Michelin-starred restaurants). That background taught me how to stay calm under pressure, deliver high-quality service, and communicate effectively with international clients. Today, I am focused on growing in office-based roles related to digital operations, customer service, or incident management, where I can bring value through my Spanish, English, and Catalan language skills, my attention to detail, and my ability to adapt quickly to demanding environments.
Ensured platform safety by reviewing and removing harmful or non-compliant content. Investigated and resolved user incidents, escalating sensitive cases with discretion and accuracy. Collaborated with international teams to apply trust & safety protocols consistently. Anticipated risks by proactively detecting account issues before they escalated. Strengthened skills in risk analysis, decision-making under pressure, and clear communication.
Over 10 years in restaurants, luxury hotels and Michelin-starred restaurants (Mandarin Oriental, Enoteca, Moments, Costa Este Group). Led and trained multilingual teams in fast-paced environments. Strengthened transferable skills: problem solving, customer communication, and high-pressure service delivery.
Provided front-desk reception and customer care services for international guests in luxury hospitality settings. Managed reservations, telephone inquiries, and client requests, ensuring clear communication and high service standards.